Web Direct Purchase Process

For customers who are self-purchasing Azure China service online, the use of Azure service is governed by 21Vianet's Online Service Standard Agreement (OSSA). It goes with the Pay-in-Advance (PIA) model where a minimal monetary commitment is required with current two offer types as follow.

  • 1RMB trial offer: one new user can benefit once with 1,500 RMB Azure credits for usage within 1 month by paying 1 RMB. The subscription can be upgraded to PIA subscription any time before the subscription is deleted. This is a promotional offer and subject to program availability.
  • PIA offer: this is the only standard online purchasing offer for Azure China service. Users will receive Azure Credits equal to the number of funds they add to the subscription. The credits created per each transaction will be valid for 12 months. Initial and subsequent upfront payment must each be at least 1,000 RMB. The amount is subject to the payment instrument users select which is illustrated in following Payment section.

Per China regulation request, the online service providers have obligation to verify users’ real-name authentication before rendering services. With that, below are the must-have materials when users sign up for Azure China service online.

  • Local mobile phone number
  • China citizenship ID + softcopy (for individual-identity users) or state-registered business license + softcopy (for business-identity users)

The following sections describe the details of customer purchase process shown below.

OSSA process

Information Collection

Users interested in Azure China service can get more information thru the below two platforms.

  • Visit Azure.cn to get all details information of available services, recommended solutions, pricing, FAQs, etc. Kindly note that the site is mainly designed to serve Chinese-speaking users, which some of them are only available in Chinese version.
  • Subscribe Microsoft Azure China WeChat account (ID: MS_CEChina) to learn the latest service and activity information in Chinese. WeChat is top 1 social platform in China launched by Tencent, combining functions of What’s app/Line, Twitter, and Facebook.
  • Call customer support for pre-sale consultation at 400-089-0365 or +86-10-8456-3652.

Trial

Azure China service offers a trial benefit to any new user once for purpose of the preliminary experience, containing the key notes as below.

  • 1RMB trial offer provides 1,500 RMB Azure credits with usage of 1 month after subscription activation by paying 1 RMB in the end of signup. The subscription can be upgraded to PIA subscription any time before the subscription is deleted. Uses can visit offer details for offer rules, payment options, resource limits, and SLA.
  • The trial signup shall start with the trial signup page and the process is outlined as below. It’s important to note that besides local mobile phone number and real-name identification document, users shall pay 1 RMB for trial subscription thru either Alipay account or China UnionPay credit/debit card. The details of two payment instruments will be illustrated in Payment section.

    OSSA process

  • Lifecycle of 1RMB trial subscription is show as below.

    OSSA process

    • Time point A: signup is completed and 1RMB is paid. Users can start to enjoy 1,500 RMB Azure credits within 1 month.
    • Time point B: the trial subscription will fall into disablement status because of either running out of 1,500 RMB credits or running out of one-month given (whichever comes first). In the status, users won’t be able to create any new services. Upon upgrading the subscription to PIA subscription, users can activate it for use.
    • Time point C: if no upgrading behavior occurred in the 15-day disablement period, the subscription will be deleted which the data saved in Azure services will be gone.
  • Within 1,500RMB credits, there are also limits of service usage listed below. Once a subscription over-uses the below limits, the sub will fall into the disablement status.

    • 50G data transfer
    • 4 cores
    • 20 storage accounts
    • 20 cloud service accounts with both staging and production environment for each
    • 150,000 AAD
  • Once activating the trial subscription, users can log into Azure Portal to create services and manage the subscription.

  • The trial subscription users will receive the remaining balance update thru email every Monday. The receiver email address is what users provide in signup process.
  • The 1RMB trial subscription users can benefit free support for Serv B and C cases described in Support section.
  • There is not SLA provided for 1RMB trial offer. So, users are suggested to use the offer for testing purpose, instead of production purpose.
  • Users must follow the rules of the offer and acceptable use policy to ensure the non-interrupted enjoyment.

Buy

PIA is currently the only standard subscription users can self-purchase Azure China service online. Users can visit offer details to understand payment options, usage quotas, cancelation policy, and SLA. This is billed at the standard PIA rates with two purchase processes listed below upon the subscription users have.

  1. If users have a valid trial subscription, which is in either active or disablement status, they can purchase the services by upgrading trial subscription to PIA subscription with below process.

    OSSA process

  2. If users are new to Azure China Service without any existing trial subscription, they can purchase the service by signing up a PIA subscription with PIA signup page and the signup process is outlined as below

    OSSA process

  • With PIA offer, the credits created per each transaction will be valid for 12 months. Lifecycle can be found as below.

    OSSA process

    • Time point A: PIA subscription signup or trial-upgrading is completed, and minimal amount is paid. Users can start to enjoy standard Azure China Service for 12 months.
    • Time point B: the subscription will fall into disablement status because of either running out of Azure credits or running out of 12-month given (whichever comes first). In the disablement status, users won’t be able to create any new services. Upon recharging to the subscription, users can activate it for use. please note that users recharge after time point B, the previous remaining balance will be gone.
    • Time point C: if no recharging behavior occurred in the 90-day disablement period, the subscription will be deleted which the data saved in Azure services will be permanently deleted.
  • Once activating a PIA subscription, users can log into Azure Portal to create services and manage the subscription.

  • The PIA subscription users will receive the remaining balance update thru email every Monday. The receiver email address is what users provide in signup process.
  • The PIA subscription users can benefit free support for Serv B and C cases described in support section.
  • The PIA subscription users are entitled to benefit standard SLA described in SLA section.
  • Azure China service users must follow acceptable use policy to use the services, otherwise, the deployed services may be impacted. Users can also refer to PIA offer page to understand more details.

Account/Subscription Management

Payment, Billing/ Usage Report, and China VAT-Invoice

Payment

  • With PIA model, users need to pay before usage or to recharge before running out of remaining balance. Users shall log into Account Center and select the subscription required to be recharged. There is “Recharge” bottom available shown below for users to conduct payment. Kindly note that Azure China Service can only accept RMB currency for payment.
  • There are three types of payment instruments available in different subscription status listed as below table.

    Subscription Type Pay for 1RMB Trial Pay for Subscription Upgrade from Trial to PIA Offer Pay or Recharge for PIA Offer
    Available Payment Instruments 1. Alipay*
    2. China UnionPay**
    1. Alipay (minimal amount: 1K RMB)
    2. China UnionPay (minimal amount: 1K RMB)
    3. Wire Transfer*** (minimal amount: 5K RMB)
    1. Alipay (minimal amount: 1K RMB)
    2. China UnionPay (minimal amount: 1K RMB)
    3. Wire Transfer*** (minimal amount: 5K RMB)

* The credit amount created per each transaction of PIA subscription will be valid for 12 months and no refund will be provided based on OSSA.Please carefully evaluate your usage before pay.

** Alipay and China UnionPay are both real-time online payment methods.

*** Wire Transfer is an offline bank transfer from one entity banking account to another. This payment instrument will normally take 4 working days from payment to credits shown on the subscription. Users shall carefully evaluate which payment instrument is better fit for business scenarios.

Billing/ Usage Report

  • Web Direct User’s Azure usage and bill will be calculated based on Azure Pricing. The usage report is produced on a monthly basis upon the creation date of the subscription. Users can view/download the most updated usage details in current billing period, or download their monthly billing report for past billing periods in Azure Center. Below graphic is an illustration of how users will see in Azure Center.

    OSSA process

  • Below is an example of monthly usage report in excel file containing report details, monthly summary, and daily usage.

    OSSA process

China VAT-Invoice (aka fapiao)

  • Web Direct users can apply for fapiao 3 days after payment. Users can follow the below process to raise the request.

    OSSA process

Migration and Termination

  • When PIA subscription users would like to enjoy benefits of Offline Contract purchase program governed by OSPA, which is listed in Offline Contract section, and they are willing to commit a certain requested minimal amount at once, the users can consider migrating the PIA subscription to OSPA. The migration can only be taken after a new OSPA is enrolled. The transferred credits contain the remaining balance of existing PIA subscriptions after deduction of Azure credits received from promotional programs.
  • Besides the subscription lifecycle described in Trial and PIA lifecycle above, 1RMB trial and PIA users can also decide to terminate the subscription during the term by calling customer support (400-089-0365 / +86-10-8456-3652). Kindly note that no refund will be provided if users terminate a subscription during its term per OSSA.