OSSA Purchase Process

For customers who are self-purchasing Azure China service online, the use of Azure service is governed by 21Vianet's Online Service Standard Agreement (OSSA). With OSSA, users shall create an Azure account first to further subscribe the offers. Currently, there are two offers listed below for users to select and purchase online directly.

  • 1RMB trial offer: one new user can benefit once with 1,500 RMB Azure credits for usage within 1 month by paying 1 RMB. The subscription can be upgraded to Pay-in-Advance (PIA) subscription any time before the subscription is deleted.
  • PIA offer: this is the only standard online purchasing offer for Azure China service. Users will receive Azure Credits equal to the number of funds they add to the subscription. The credits created per each transaction will be valid for 12 months. Initial and subsequent upfront payment must each be at least 1,000 RMB. The amount is subject to the payment instrument users select which is illustrated in following Payment section.

Due to Anti-Terrorism Law, the online service providers have obligation to verify users’ real-name authentication before rendering services. With that, below are the must-have materials when users sign up for Azure China service online.

  • Local mobile phone number
  • China citizenship ID + softcopy (for individual-identity users) or state-registered business license + softcopy (for business-identity users)

The following sections describe the details of customer purchase process shown below.

OSSA process

Information Collection

Users interested in Azure China service can get more information thru the below two platforms.

  • Visit Azure.cn to get all details information of available services, recommended solutions, pricing, FAQs, etc. Kindly note that the site is mainly designed to serve Chinese-speaking users, which some of them are only available in Chinese version.
  • Subscribe Microsoft Azure China WeChat account (ID: MS_CEChina) to learn the latest service and activity information. WeChat is top 1 social platform in China launched by Tencent, combining functions of What’s app/Line, Twitter, and Facebook.
  • Call customer support for pre-sale consultation at 400-089-0365 or +86-10-8456-3652.

Trial

Azure China service offers a trial benefit to any new user once for purpose of the preliminary experience, containing the key notes as below.

  • 1RMB trial offer provides 1,500 RMB Azure credits with usage of 1 month after subscription activation. The subscription can be upgraded to PIA subscription any time before the subscription is deleted. Uses can visit offer details for offer rules, payment options, resource limits, and SLA.
  • The trial signup process is listed below. It’s important to note that besides local mobile phone and real-name identification document, trial subscription shall be paid thru either Alipay account or China UnionPay credit/debit card. The details of two payment instruments will be illustrated in Payment section.

  • Lifecycle of 1RMB trial subscription is show as below.

    OSSA process

    • Time point A: signup is completed and 1RMB is paid. Users can start to enjoy 1,500 RMB Azure credits within 1 month.
    • Time point B: the trial subscription will fall into disable status because of either running out of 1,500 RMB credits or running out of one-month given (whichever comes first). In the disablement status, users won’t be able to create any new services. Upon upgrading the subscription, users can activate it for use.
    • Time point C: if no upgrading behavior occurred in the 15-day disablement period, the subscription will be deleted which the data saved in Azure services will be gone.
  • Within 1,500RMB credits, there are also limits of service usage listed below. Once a subscription over-uses the below limits, the sub will fall into the disable status.

    • 50G data transfer
    • 4 cores
    • 20 storage accounts
    • 20 cloud service accounts with both staging and production environment for each
    • 150,000 AAD
    • 200G CDN service without limitation of node numbers
  • Once activating the trial subscription, users can log into Azure Portal to create services and manage the subscription.

  • The trial subscription users will receive the remaining balance update thru email every Monday. The receiver email is what users provide in signup process.
  • The 1RMB trial subscription users can benefit free support for Serv B and C cases described in Support section.
  • There is not SLA provided for 1RMB trial offer. So, users are suggested to use the offer for testing purpose, instead of production purpose.
  • Users must follow the rules of the offer and acceptable use policy to ensure the non-interrupted enjoyment.

Buy

PIA is currently the only standard subscription users can self-purchase Azure China service online. Users can visit offer details to understand payment options, usage quotas, cancelation policy, and SLA. This is billed at the standard PIA rates with two purchase processes listed below upon the subscription users have.

  • If users have a valid trial subscription, they can purchase the services by upgrading trial subscription to PIA subscription with below process. The upgrade step-by-step process can be found here.

    OSSA process

  • If users are new to Azure China Service without any existing trial subscription, they can purchase the service by signing up a PIA subscription with process listed below.

  • With PIA offer, the credits created per each transaction will be valid for 12 months. Lifecycle can be found as below.

    OSSA process

    • Time point A: PIA subscription signup or trial-upgrading is completed and minimal amount is paid. Users can start to enjoy standard Azure China Service for 12 months.
    • Time point B: the subscription will fall into disablement status because of either running out of Azure credits or running out of 12-month given (whichever comes first). In the disablement status, users won’t be able to create any new services. Upon recharging to the subscription, users can activate it for use. please note that users recharge after Time point B, the previous remaining balance will be gone.
    • Time point C: if no recharging behavior occurred in the 90-day disablement period, the subscription will be deleted which the data saved in Azure services will be permanently deleted.
  • Once activating the PIA subscription, users can log into Azure Portal to create services and manage the subscription.

  • The PIA subscription users will receive the remaining balance update thru email every Monday. The receiver email is what users provide in signup process.
  • The PIA subscription users can benefit free support for Serv B and C cases described in support section.
  • The PIA subscription users are entitled to benefit standard SLA described in SLA section.
  • Azure China service users must follow acceptable use policy to use the services, otherwise, the deployed services may be impacted.

Account/Subscription Management

  • OrgID created in signup process is the Azure Account ID functioning as Account Administrator which can manage account and subscriptions, as well as manage service deployment. There are additional two administrator roles in one Azure account, Service Administrator and Co-administrator who can manage service deployment only, but are not able to see billing and proceed with payment.

    Administrative role Limit Description
    Account Administrator (AA) 1 per Azure account This is the person who signed up for or bought Azure subscriptions, and is authorized to access the Account Center and perform various management tasks. These include being able to create subscriptions, cancel subscriptions, change the billing for a subscription, and change the Service Administrator.
    Service Administrator (SA) 1 per Azure account This role is authorized to manage services in Azure Portal. By default, for a new subscription, the Account Administrator is also the Service Administrator.
    Co-administrator (CA) 199 per subscription This role has the same access privileges as the Service Administrator, but can’t change the association of subscriptions to Azure directories.
  • The following illustrates how an Account Administrator performs the management tasks.

Payment, Billing, and Invoice

Payment

  • With PIA model, users need to pay before usage or running out of remaining balance. Users shall log into Account Center and select the subscription required to be recharged. There is “Recharge” bottom available shown below for users to conduct payment. Kindly note that Azure China Service can only accept RMB currency for payment.
  • There are three types of payment options available in different subscription status listed as below table.

    Subscription Type Pay for 1RMB Trial Pay for Subscription Upgrade from Trial or Other Benefit Offers to PIA Offer Pay or Recharge for PIA Offer
    Available Payment Instruments 1. Alipay*
    2. China UnionPay**
    1. Alipay (minimal amount: 1K RMB)
    2. China UnionPay (minimal amount: 1K RMB)
    3. Wire Transfer*** (minimal amount: 5K RMB)
    1. Alipay (minimal amount: 1K RMB)
    2. China UnionPay (minimal amount: 1K RMB)
    3. Wire Transfer*** (minimal amount: 5K RMB)

* an online payment method and can be deemed as Chinese version of Pay Pal launched by Alibaba. For details of Alipay introduction and Alipay account application, users can visit the official website.

** UnionPay is the bankcard association offering an online transaction settlement system for connection and switch between banking systems and the inter-bank, cross-region and cross-border usages of bankcards issued by UnionPay associate banks. Users with UnionPay credit/debit cards can leverage this online payment instrument.

*** offline bank transfer from one entity banking account to another. This payment instrument will normally take 4 working days from payment to credits shown on the subscription. Users can find more details info here.

Billing

  • With PIA model, the usage report is the same with billing report. The billing report is produced on monthly basis upon the creation date of the subscription. Users can view/download the most updated usage details in current billing period, or download their monthly billing report for past billing periods, which they can see sum of monthly usage and detailed information of individual services consumption.

    OSSA process

  • Below is an example of monthly usage report in excel file containing report details, monthly summary, and daily usage.

    OSSA process

Invoice

  • There are two types of invoices Azure China users can apply for. One is standard invoice where users can download from Azure Portal by clicking “Billing”, selecting “Invoice”, and choosing “email invoice”.

    OSSA process

  • The other type of invoice is Chinese invoice (aka Fapiao) is available for application by Azure China users 3 days after payment. Users can follow the below process to raise the request.

    OSSA process

Migration and Termination

  • When PIA subscription users would like to enjoy benefits of Enterprise Agreement (OSPA) described in OSPA section and they are willing to commit a certain requested minimal amount at once, the users can consider to migrate the PIA subscription to OSPA. The migration can only be taken after the new OSPA is enrolled. With the PIA subscription migration to OSPA, the remaining balance of the PIA subscription will be transferred to the OSPA enrollment.
  • No Refund support for Azure services.
  • Besides the subscription lifecycle described in Trial and PIA lifecycle above, 1RMB trial and PIA users can also decide to terminate the subscription during the term by calling customer support (400-089-0365 / +86-10-8456-3652). Kindly note that no refund will be provided if users terminate a subscription during its term per OSSA.