Purchase Process of Microsoft Online Subscription Program (MOSP)

There are two most common offers users can trial and purchase Microsoft Azure Global service online, which are governed by Microsoft Online Subscription Agreement between users and Microsoft.

  • Free trial offer: this offer is named as Free Account on the website. One new user can benefit once with 200 USD Azure credits for usage within 1 month. The subscription can be upgraded to Pay-As-You-Go (PAYG) subscription any time before the subscription is deleted.
  • PAYG offer: upon the monthly usage, users will be charged with the credit card provided in signup process.

There are also other beneficial offers targeting different users, such as Visual Studio subscribers, academy, and start-ups, for online subscription. The comprehensive and most updated offer details can be found on Microsoft Azure Offer Details page.

Trial

Azure Global service offers a trial benefit (aka Free Account) with 200 USD Azure credits to any new user once for purpose of the preliminary experience. The offer details can be found on Azure Free Trail page, containing the key notes as below.

  • Azure Global Service is federated with Windows Live ID. Users shall create a Windows Live ID before starting with Free Account Signup, if no handy one. The credit card information is required in signup process; however, users won't be charged till removing "Spending Limit".

  • Once activating the trial subscription, users can log into Azure Portal to deploy services.

  • The 200 USD Azure free credits are not used to purchase Azure support plans, Visual Studio Team Services, third-party branded products, products sold through Marketplace, or products otherwise sold separately from Azure (for example, Microsoft Azure Active Directory Premium).
  • There are service limits, quotas, and constraints for Azure subscription. However, free trial subscription users can only raise quota increase after upgrading to PAYG subscription. The limitation can be found on Azure.com.
  • Free trial subscription users can get daily usage information, but don't have an invoice.

Buy

Pay-As-You-Go (PAYG) is the most common subscription users self-purchase Azure Global service online. The offer details can be found on PAYG page. This is billed at the standard PAYG rates with two purchasing processes listed below upon the subscription users have.

  • If users have an existing Azure account containing a free trial subscription, they can upgrade it to PAYG per process illustrated below or refer to the most updated process on Azure.com.

    • Step I: Sign in to the Azure Account Portal and navigate to the subscriptions tab
    • Step II: In the subscription status section, select the Upgrade now banner.

    • Step III: Confirm the upgrade.

    • The subscription will be upgraded to PAYG subscription, once any benefits left over from Free Trial like the 30-day limit or $200 credit are run out.

  • If users are new to Azure Global Service without any existing subscription, they can purchase the service by signing up a PAYG subscription on Azure.com. Windows Live ID is required before signing up an account for Azure Global service.

  • Once activating the PAYG subscription, users can log into Azure Portal to deploy services. Regarding the payment, billing, and invoice will be illustrated further in following Account/Subscription Management section.

  • Users can additionally purchase suitable support plan for use, as per outlined on Azure Support Plans page.
  • The PAYG subscription users are entitled to benefit SLA as per described in SLA section above.
  • There are service limits, quotas, and constraints for Azure subscription. PAYG subscription users can raise quota increase. The limitation can be found on Azure.com.

Account/Subscription Management

The section is to introduce key features for users to manage their account and subscription including below.

Few key features are illustrated as below.

  • Account Administrator can change profile information to ensure reception of billing-related information sent by Microsoft. The profile change process is illustrated below.

    • Step I: Sign in to the Azure Account Center as the account administrator and then click Profile.
    • Step II: Select the Edit details button, and then update the Profile information.

  • Account Administrator, Service Administrator, and Co-administrator are the three kinds of administrator roles in Microsoft Azure. The following table describes the difference between these three administrative roles.

Administrative Role Limit Description
Account Administrator (AA) 1 per Azure account This is the person who signed up for or bought Azure subscriptions, and is authorized to access the Account Center and perform various management tasks. These include being able to create subscriptions, cancel subscriptions, change the billing for a subscription, and change the Service Administrator.
Service Administrator (SA) 1 per Azure account This role is authorized to manage services in the Azure Portal. By default, for a new subscription, the Account Administrator is also the Service Administrator.
Co-administrator (CA) in the Azure Classic Portal 200 per subscription This role has the same access privileges as the Service Administrator, but can't change the association of subscriptions to Azure directories.
  • The account owner "Account Administrator" can create and manage multiple PAYG subscriptions, including service deployment and account management. Below is the process to add a new subscription under the existing account.

    • Step I: sign in to Azure Portal
    • Step II: On the Hub menu, select "Subscription" and click "Add"

  • Account Administrator can authorize a "Service Administrator" to manage the account and multiple "Co-Administrators" for service deployment in the Azure portal or in the Azure classic portal with setup process as below.

    • Step I: sign in to Azure Portal
    • Step II: after selecting the subscription that users want the admin to access, in the subscription blade, select "Access control (IAM)" and click "Add"
    • Step III: select "Select a role"and click "Owner"

    • Step IV: type the email address of the user who shall be added as owner, click the user, and then click "Select"

  • Please note the following email address can be added as a Co-Administrator:

    • Microsoft Account (formerly Windows Live ID), such as Outlook (Hotmail), Skype (MSN), OneDrive, Windows Phone, and Xbox LIVE
    • Organizational account, which is created under Azure Active Directory. The organizational account address has this format:
    • user@.onmicrosoft.com
  • Account Administrator can change the Service Administrator for a subscription with below process.

    • Step I: sign in to Azure Account Center by using the Account Administrator.
    • Step II: select the subscription required to be changed
    • Step III: on the right side, click "Edit subscription details"

    • Step IV: enter the email address of the new Service Administrator under "service administrator"

  • In Azure Global account, it supports subscription ownership transfer with below step-by-step process.

    • Step I: sign in to Azure Account Portal
    • Step II: select the subscription to transfer
    • Step III: click the Transfer Subscription option

    • Step IV: specify the recipient

    • Step V: the recipient automatically gets an email with an acceptance link

    • Step VI: The recipient clicks the link and follows the instructions, including entering their payment information

  • Users can reactive the disabled subscription if it's due to spending limit hit with below process. If it's due to bill is past due, please pay outstanding balance in full.

    • Step I: log in to the Azure Account Center
    • Step II: click Subscriptions.
    • Step III: select a subscription.
    • Step IV: click Subscription reached the Spending Limit and has been disabled to prevent charges.

      If you don't see that option, click Remove spending limit in the subscription Status area.

    • Step V: select one of the following options:

      Option Effect
      Remove spending limit indefinitely Removes the spending limit until you turn it back on.
      Remove spending limit for the current billing period Removes the spending limit but the spending limit restarts for the next billing period.
  • If users are not sure who the Account Administrator is for the subscription, use the following steps to find out.

    • Step I: sign in to the Azure Portal
    • Step II: on the Hub menu, select "More services" and click "Subscription".

    • Step III: select the subscription users want to check.

    • Step IV: look under "Settings", select "Properties". The account administrator of the subscription is display in the "Account Admin" box.

Payment, Usage, and Invoice

Payment

  • With PAYG model, since users have provided the credit card or debit card information when signup and remove "spending limit". They will be directly charged upon monthly usage. The payment information can be updated with below step-by-step guideline. For the latest one, users can refer to "Update payment information".

    • Step I: Sign in to the Azure Account Center as the account administrator.
    • Step II: Select the subscription that's linked to the credit card.

      1. Select Manage payment methods.

    • Step III: Select the payment method

    • Step IV: Select Edit/Use Instead/Delete next to the credit card number.

    • Step V: Make sure the credit card type and card number is correct.

    • Step VI: Select Next.

    If users" credit card is associated with other active Microsoft subscriptions, they can't remove it from the Azure account. Remove the credit card from all active subscriptions that they have with Microsoft.

  • Users could also send the payment to the location listed at the bottom of the invoice by conduct invoice method of payment. Before submitting a request to pay by invoice, please ensure to have following information at hand:

    • User name
    • A new or existing Azure customer?
    • Microsoft Account, also known as the Windows Live ID (the one user will associate with the Azure account)
    • Company name
    • Company website URL
    • Preferred email address
    • Billing address
    • Country
    • Phone number
  • Users can change the payment method for Azure subscription to invoice by submitting a request to Azure support. Once the request is approved, users are provided instructions on how to set up the subscription for the invoice payment method.

    • Step I: sign into the Azure portal. Select Help + support > New support request

    • Step II: select Billing as the issue type, select the subscription, which you want to pay by invoice, select a support plan, and then select Next.

    • Step III: in the Problem blade, select Pay by Invoice in the Problem Type box.

    • Step VI: enter the following information in the Details box, and then select Next.

    • Company name
    • Billing address
    • Account administrator's email address
    • Step V: verify your contact information and preferred contact method, and then click Create.

Usage & Invoice

This section is to introduce key functions used for usage and cost monitoring, including

  • Get invoice and usage
  • Understand the bill
  • Understand external service charges
  • Understanding spending limit
  • Set up billing alerts
  • Resolve past due balance

Few key features are illustrated as below.

  • Only the Account Administrator has permission to get to the billing invoice and usage information. If you're using a free trial subscription, you can get your daily usage information but you don't have an invoice.
  • Account Administrator can download invoice from the Azure portal or have it sent in email. The Administrator can opt in and configure additional recipients to receive Azure invoice in an email. Download invoice from Azure portal

    • Step I: Sign in to the Azure portal as the Account Administrator.
    • Step II: On the Hub menu, select More services > Subscriptions.

    • Step III: In the Subscriptions blade, select the subscription that you want to view.

    • Step IV: Look under Billing, select Invoices, then you can Download Invoice to view a copy of your pdf invoice.

      Get the invoice in email

    • Step I: Select the subscription from the subscriptions blade. Opt-in for each subscription you own. Click Invoices then Email my invoice.

    • Step II: Click Opt in and accept the terms.

    • Step III: Once you've accepted the agreement, you can Configure recipients.

  • The invoice provides a summary of monthly charges. The following sections list most of the terms that users will see on the invoice and descriptions for each term.

    • The Account Information section shows information about your usage and profile.

    • The Invoice Summary section of the bill summarizes transactions since your last bill, and your current usage charges.

  • In Azure Global service, users are encouraged to check out the pricing calculator and total cost of ownership calculator to get an estimate the monthly cost of the service you're interested in before you add Azure services. When you add a service, set up billing alerts to get emails when your usage costs exceed and amount that you specify. If you have monthly credits, set up alerts for when you use up a specified amount.

    • Step I: Visit the Preview Features page and enable Billing Alert Service.
    • Step II: After you receive the email confirmation that the billing service is turned on for your subscription, visit the Subscriptions page in the account portal. Click the subscription you want to monitor, and then click Alerts.

    • Step III: Click Add Alert to create your first one. You can set up a total of five billing alerts per subscription, with a different threshold and up to two email recipients for each alert.

  • When you add an alert, you give it a unique name, choose a spending threshold, and choose the email addresses where alerts are sent. When setting up the threshold, you can choose either a Billing Total or a Monetary Credit from the Alert For list. For a billing total, an alert is sent when subscription spending exceeds the threshold. For a monetary credit, an alert is sent when monetary credits drop below the limit. Monetary credits usually apply to Free Trial and Visual Studio subscriptions.

Migration and Termination

Migration

  • The enterprise user could migrate the PAYG subscription to Enterprise Agreement by signing EA contract. EA contract at least should sign with 3-year contract with minimum 100,000 USD to get discount for Azure services. Click here to understand more about Enterprise Agreement.
  • The EA user will receive an invitation email after EA contract is signed. To active the service, the initial Enterprise Administrator should go to Enterprise Portal and login using the email address listed in the invitation email that was sent.

    • Step I: log onto the Microsoft Azure Enterprise Portal by clicking on the link provided in the invitation email or by going to Enterprise Portal

    • Step II: on the Enterprise Portal landing page, select Authentication Mode, click the Sign in button.

    • Step III: activate the online service by entering account email address and password of the initial Enterprise Administrator in the appropriate fields.
    • Step IV: click the Sign in button.
    • Step V: begin administering your Microsoft Azure services.
  • Once EA account is activated, Enterprise Administrator could associate existing Azure account to the Enrollment, and all the subscriptions under existing Azure account (include Pay-As-You-Go or Azure In Open) will be transferred to EA subscription automatically.

    • Step I: Sign in to the Enterprise Portal with the Account Owner email address provided.
    • Step II: Click Manage > +Add.

    • Step III: Fill the form and click Add.

If an account has subscriptions with special pricing (including no charge services), once transferred, the account will begin incurring costs based on the terms of the Azure Amendment to the Enterprise Enrollment.

Cancelation/Termination

  • Users can terminate a subscription at any time during its term; however, users must pay all amounts due and owing before the termination is effective. If users cancel a paid Azure Support plan, they will be still billed monthly for the rest of the 6-months term. Users can visit Microsoft Online Subscription Agreement to understand more details.
  • Users can cancel the subscription with below two processes.

    Cancel subscription via the Azure portal

    • Step I: Sign in to the Azure portal as the Account Administrator.
    • Step II: From the Azure services pane on the left, select More services > Subscriptions.

    • Step III: Select the subscription that you want to cancel and click Cancel subscription.

    • Step IV: Enter the subscription name and choose a cancellation reason.

    • Step V: Click the Cancel subscription button at the bottom.

    Cancel subscription by using the Azure Account Center

    • Step I: Sign in to the Azure Account Center as the Account Administrator.
    • Step II: Under Click a subscription to view details and usage, select the subscription that you want to cancel.

    • Step III: On the right side of the page, select Cancel Subscription.

    • Step IV: Select Yes, cancel my subscription.

    • Step V: Click to close the dialog window and return to your subscription page.

  • After users cancel the subscription, Microsoft waits 90 days before permanently deleting the data in case users need to access it or users change their mind. If users canceled their Pay-As-You-Go subscription accidentally, they can log in to the Azure Account Center and reactivate the canceled subscription.

FAQ

  • Can I use my Azure China account to create an Azure Global service?

    No. Azure Global and Azure China are two instances, which have standalone login system and Azure services. You need to create a new account for Azure Global service if you want to use the service.

  • I want to move my services built on Azure China to Azure Global. What shall I do?

    You can contact Azure Global support for more details.

  • I want to move my services built on Aliyun to Azure Global. What shall I do?

    You can contact Azure Global support for more details.

  • Can I raise Azure Global technical questions to 21Vianet?

    No. Azure China and Global are two different service sets. Users using Azure Global service shall raise support request thru global support platforms.

  • Do you provide Chinese-speaking support?

    Yes. We do.