Purchase Process of Microsoft Online Subscription Program (MOSP)

Trial

Azure Global service offers a trial benefit (aka Free Account) with 200 USD Azure credits to any new user once for purpose of the preliminary experience. The subscription can be upgraded to Pay-As-You-Go (PAYG) subscription any time before the subscription is deleted. And after you upgraded to PAYG, you will continue to enjoy free quantity of the select services within 12 months since the subscription was created. The offer details can be found on Azure Free Trail page, containing the key notes as below.

  • One new user can create an Azure free account. The signup is federated with Windows Live ID, so, users shall create a Windows Live ID before starting with Free Account Signup, if no handy one. The signup process is outlined as below.

  • Once activating the trial subscription, users can log into Azure Portal to deploy services and track the usage of service.

  • The 200 USD Azure free credits are used to purchase most Azure service, but not Azure support plans, Visual Studio Team Services, third-party branded products, products sold through Marketplace, or products otherwise sold separately from Azure (for example, Microsoft Azure Active Directory Premium).
  • The 200 USD Azure free credits is available for one month. The balance will be cleared after one month even if 200 USD hasn’t been used up.
  • Azure free trial subscription can be upgraded to PAYG subscription before the subscription is deleted. Customers can visit "Upgrade Free Trial to PAYG" to understand upgrade process.
  • Once Free Trial upgraded to PAYG, customers would continue to enjoy free quantity of the selected services within 12 months since the trial subscription was created. Customers can visit "Create services included with Azure free account" and "Check usage of free services included with your Azure free account" to get more details.
  • If customers run out of free quantity of the selected services or free credits of 200 USD, the overage will be charged after the subscription is upgraded. Customers can visit "Avoid getting charged for your Azure free account" to understand more.
  • There are service limits, quotas, and constraints for Azure subscription described online. Free trial subscription users can only raise quota increase after upgrading the sub to PAYG.
  • Free trial customers can additionally purchase applicable Azure support plans. This service needs to be paid separately and cannot be deducted from free 200 USD credits. Customers can visit Azure Support Plans to understand different support plans.

Tips:

  • For China users signing up Azure Global service online, please be reminded to prepare Visa, MasterCard or American Express credit/debit card and ensure the card can be paid in USD currency, since your usage will be billed in USD.
  • The webpages from referral links embedded in the section could provide multi-language for use. You can switch to the preferred language for better understanding, however, please always refer to English version for the most updated content.
  • Azure service is continuously updated. So, when you find the difference between this playbook and Azure Global website, Azure Global website is the source you shall refer to in such a scenario.

Buy

  • Pay-As-You-Go (PAYG) is the most common subscription users self-subscribe Azure Global service online. The offer details can be found on PAYG page. This is billed at the standard PAYG rates with three purchasing processes listed below upon the subscription customers have.

    • If customers have an existing Azure account containing a free trial subscription, they can upgrade it to PAYG before the subscription is deleted. Customers can visit "Upgrade your Free Trial or Microsoft Imagine Azure subscription to Pay-As-You-Go" to understand upgrade process. Also, customers can still enjoy the remaining balance of 200 USD free Azure credits if upgrading action is conducted within one month, until hitting 30-days limitation or running out of 200 USD credits (whichever comes first).
    • If users would like to create PAYG online directly, they can sign up on the registration page. The signup is federated with Windows Live ID, so, users shall create a Windows Live ID before starting with Free Account Signup, if no handy one. The signup process is outlined as below.

    • If users already have Microsoft Office 365 global service account, they can use it to register Azure subscription with the process outlined in the doc of "Sign up for an Azure subscription with your Office 365 account".

    • Once activating the PAYG subscription, users can log into Azure Portal to deploy services and track the usage. Regarding the payment, billing, and invoice, they will be illustrated further in following account/subscription and cost management sections.

    • Customers can additionally purchase applicable Azure support plans per outlined in the page of Azure Support Plans.
    • There are service limits, quotas, and constraints for Azure subscription described online. PAYG subscription users can raise quota increase per demands.

Tips:

  • For China users signing up Azure Global service online, please be reminded to prepare Visa, MasterCard or American Express credit/debit card and ensure the card can be paid in USD currency, since your usage will be billed in USD.
  • The webpages from referral links embedded in the section could provide multi-language for use. You can switch to the preferred language for better understanding, however, please always refer to English version for the most updated content.
  • Azure service is continuously updated. So, when you find the difference between this playbook and Azure Global website, Azure Global website is the source you shall refer to in such a scenario.

Account/Subscription Management

  • The Windows Live ID customers used for account signup will be used as Azure account ID. One Azure account can manage multiple subscriptions. Account ID owner is Account Administrator (AA), who can manage account and subscriptions, as well as deploy the service for each subscription. Through Azure Role-Based Access Control (RBAC), AA can grant an appropriate role to a designated user and group.
  • The following tasks are what AA can do in terms of account/subscription management.

    • Manage Account
    • Edit profile: Microsoft notifies all Azure customers about their subscription’s important billing information and service update by sending email to the email address listed under Account Administrator’s profile. Users can change the Account Administrator email address any time to ensure the timely reception of the notification.
    • Manage administrator roles: Customers can add or change Azure subscription administrator role per business scenario requirement.
    • Transfer subscription ownership: Customers can transfer their PAYG subscription to another Azure customer.
    • Reactivate disabled subscription: Customers can activate the disabled subscription per different disablement reasons.
    • Upgrade your Free Trial or Microsoft Imagine Azure subscription to Pay-As-You-Go: Customers can upgrade their Free Account subscription to Pay-As-You-Go (PAYG) subscription any time before the subscription is deleted.
    • Change subscription offer: As a PAYG subscription users, they can switch your Azure subscription to another offer to get more benefit, such as Visual Studio Professional、Visual Studio Test Professional.
    • Cancel your subscription for Azure: Customers can cancel their Azure subscription as the Account Administrator. After the subscription cancellation, the access to Azure services and resources will be cut off.
    • Find an Azure subscription or management group: Customers can find an Azure subscription or manage group by switching directories when there are multiple Azure Active Directories existing in an account.

Tips:

  • The webpages from referral links embedded in the section could provide multi-language for use. You can switch to the preferred language for better understanding, however, please always refer to English version for the most updated content.
  • Azure service is continuously updated. So, when you find the difference between this playbook and Azure Global website, Azure Global website is the source you shall refer to in such a scenario.

Cost Management, Payment, and Invoice

Cost Management

  • Customers can do several things to get a better idea of the spending before they deploy Azure service. i.e. the pricing calculator can provide an estimate of costs, while Azure Portal can provide the cost estimation upon selected service SKU. Customers can refer to "Prevent unexpected charges with Azure billing and cost management" for better understanding.
  • Account Administrators can set up a customized Azure billing alert to monitor and manage the cost for both free trial and PAYG subscriptions. Customers can refer to "Set up billing or credit alerts for your Microsoft Azure subscriptions" for more details.
  • Customers can also leverage Cloudyn’s Cost Management feature to manage cost effectively and optimize service deployment, which is also rendering cross-cloud-vendor capability to AWS and Google. For more details, please refer to "What is Azure Cost Management?".

Payment

  • With PAYG model, customers will use Azure service first and pay later. They will be directly charged with the credit/debit card provided in signup process. The billing cycle is a monthly basis upon the date customers subscribed or upgraded to PAYG. The payment information can be updated anytime per business request.
  • Besides credit/debit card, customers can pay monthly billing by invoice through submitting a request to Azure support on Azure Portal. Please note that third party and external services cannot be purchased or paid by invoice.

Invoice

Tips:

  • For China users signing up Azure Global service online, please be reminded to prepare Visa, MasterCard or American Express credit/debit card and ensure the card can be paid in USD currency, since your usage will be billed in USD.
  • The webpages from referral links embedded in the section could provide multi-language for use. You can switch to the preferred language for better understanding, however, please always refer to English version for the most updated content.
  • Azure service is continuously updated. So, when you find the difference between this playbook and Azure Global website, Azure Global website is the source you shall refer to in such a scenario.

Migration and Termination

Migration

  • The enterprise customers can migrate their PAYG subscription to Enterprise Agreement by signing EA contract, which can be found in following EA section.

Cancelation/Termination

  • Customers can terminate a subscription at any time during its term; however, they must pay all amounts due and owing before the termination is effective. If customers cancel a paid Azure Support plan, they will be still billed monthly for the rest of the 6-months term. The details can be found on Microsoft Online Subscription Agreement.
  • After customers cancel the subscription, Microsoft waits 90 days before permanently deleting the data in case customers need to access it or change their mind. If customers canceled their PAYG subscription accidentally, they can log into the Azure Account Center and reactivate the canceled subscription per described in Account/Subscription Management section.

Tips:

  • For China users signing up Azure Global service online, please be reminded to prepare Visa, MasterCard or American Express credit/debit card and ensure the card can be paid in USD currency, since your usage will be billed in USD.
  • The webpages from referral links embedded in the section could provide multi-language for use. You can switch to the preferred language for better understanding, however, please always refer to English version for the most updated content.
  • Azure service is continuously updated. So, when you find the difference between this playbook and Azure Global website, Azure Global website is the source you shall refer to in such a scenario.

FAQ

  • Can I use my Azure China account to create an Azure Global service?

    No. Azure Global and Azure China are two instances, which have standalone login system and Azure services. You need to create a new account for Azure Global service if you want to use the service.

  • I want to move my services built on Azure China to Azure Global. What shall I do?

    You can contact Azure Global support for more details.

  • I want to move my services built on Aliyun to Azure Global. What shall I do?

    You can contact Azure Global support for more details.

  • Can I raise Azure Global technical questions to 21Vianet?

    No. Azure China and Global are two different service sets. Users using Azure Global service shall raise support request thru global support platforms.

  • Do you provide Chinese-speaking support?

    Yes. We do.