Error when creating a VM as an Azure Enterprise user: Contact your reseller for accurate pricing

  • Article
  • 05/23/2024

This article provides several solutions to an issue in which you can't create a VM as an Azure Enterprise Agreement (EA) user in portal.

Original product version: Billing Original KB number: 4091792

Symptoms

When you create a VM as an EA user in the Azure portal, you receive the following message:

Retail prices displayed here. Contact your reseller for accurate pricing.

Screenshot of the price error message.

Cause

This issue occurs in one of the following scenarios:

  • You're a direct EA user, and AO view charges or DA view charges is disabled.
  • You're an indirect EA user who has release markup enabled and AO view charges or DA view charges disabled.
  • You're an indirect EA user who has release markup not enabled.
  • You use an EA dev/test subscription under an account that isn't marked as dev/test in the Azure portal.

Resolution

Follow these steps to resolve the issue based on your scenario.

Scenario 1

When you're a direct or indirect EA user who has release markup enabled and AO view charges or DA view charges disabled, you can use the following workaround:

  1. Sign in to the Azure portal.
  2. Navigate to Cost Management + Billing.
  3. In the left menu, select Billing scopes and then select a billing account scope.
  4. In the left navigation menu, select Policies.
  5. Enable Department Admins can view charges and Account Owners view charges.

Scenario 2

When you're an indirect EA user who has release markup disabled, you can contact the reseller for accurate pricing.

Scenario 3

When you use an EA dev/test subscription under an account that isn't marked as dev/test in the Azure portal, you can use the following workaround:

  1. Sign in to the Azure portal.
  2. Navigate to Cost Management + Billing.
  3. In the left menu, select Billing scopes and then select a billing account scope.
  4. In the left menu, select Accounts.
  5. Find the account that has the issue and in the right side of the window, select the ellipsis symbol (...) and then select Edit.
  6. In the Edit account window, select Dev/Test and then select Save.

Next steps

For other assistance, follow these links: