Scenario: Unable to log into Azure HDInsight cluster

This article describes troubleshooting steps and possible resolutions for issues when interacting with Azure HDInsight clusters.

Unable to log into Azure HDInsight cluster.

Reasons may vary. Keep in mind that when logging in to the cluster or app dashboards, use your "cluster login" or HTTP credentials. When connecting remotely, use your Secure Shell (SSH) or Remote Desktop credentials.

To resolve common issues, try one or more of the following steps.

• Try opening the cluster dashboard in a new browser tab in privacy mode.

• If you cannot recall your SSH credentials, you can reset the credentials within the Ambari UI.

If you didn't see your problem or are unable to solve your issue, visit one of the following channels for more support:

• If you need more help, you can submit a support request from the Azure portal. Select Support from the menu bar or open the Help + support hub.