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Create notification templates when you want to send users an email reminder for policy matches as part of the issue resolution process. You can only send notifications to the user email address associated with the policy match that generates the specific alert for remediation. When selecting a notification template to apply to a policy violation as part of the remediation workflow, you can choose to accept the field values defined in the template or overwrite the fields as needed.
Notice templates are custom email templates where you define the following message fields in the Communication Compliance settings area:
| Field | Required | Details |
|---|---|---|
| Template name | Yes | Friendly name for the notice template that you select in the notify workflow during remediation, supports text characters. |
| Sender address | Yes | Address of one or more users or groups that send the message to the user with a policy match, selected from the Active Directory for your subscription. |
| CC and BCC addresses | No | Optional users or groups to be notified of the policy match, selected from the Active Directory for your subscription. |
| Subject | Yes | Information that appears in the subject line of the message, supports text characters. |
| Message body | Yes | Information that appears in the message body, supports text or HTML values. |
HTML for notices
If you want to create more than a simple text-based email message for notifications, you can create a more detailed message by using HTML in the message body field of a notice template. The following example provides the message body format for a basic HTML-based email notification template:
<!DOCTYPE html>
<html>
<body>
<h2>Action Required: Contoso Employee Code of Conduct Policy Training</h2>
<p>A recent message you've sent has generated a policy alert for the Contoso Employee <a href='https://www.contoso.com'>Code of Conduct Policy</a>.</p>
<p>You are required to attend the Contoso Employee Code of Conduct <a href='https://www.contoso.com'>training</a> within the next 14 days. Please contact <a href='mailto:hr@contoso.com'>Human Resources</a> with any questions about this training request.</p>
<p>Thank you,</p>
<p><em>Human Resources</em></p>
</body>
</html>
Note
In Communication Compliance notification templates, the HTML href attribute implementation currently supports only single quotation marks instead of double quotation marks for URL references.