Troubleshoot replication appliance health issues

In Azure Site Recovery, an on-premises replication appliance handles disaster recovery for VMware virtual machines. This appliance coordinates communication between your on-premises VMware setup and Azure, ensuring smooth data replication and recovery.

This article describes how to troubleshoot a replication appliance health issue.

Before you start

Before you start troubleshooting, ensure that:

Troubleshoot process

If you see the following error in the appliance health status:

Troubleshoot certificate renewal

This document describes how to troubleshoot replication appliance health issues in Azure Site Recovery for the following critical replication appliance issues:

Issue Error ID
Process Server 549009
Proxy server 549003
Replication service 549005
Recovery services agent 549011
Site Recovery provider 305
Reprotection server 549007

To troubleshoot these issues, follow these steps:

  1. Navigate to the replication appliance and log in.
  2. Open the Microsoft Appliance configuration manager and ensure to upgrade all the appliance components to the latest version. Find the latest versions here and follow the upgrade steps here.
  3. Navigate to the Certificate renewal section and select Renew certificate. This triggers the certificate renewal operation. Wait for it to complete.

Screenshot of appliance health error.

Troubleshoot other error

If you see the following for your web app in replication appliance:

Screenshot of appliance health error excel.

Follow these steps:

  1. Open PowerShell.
  2. Enter cd "C:\Program Files\Azure Appliance Configuration Manager\Scripts\PowerShell".
  3. Enter .\WebBinding.ps1 to complete the process.

Next steps

If you're still facing issues, contact Microsoft Support for further assistance.