获取有关双重验证的帮助Get help with two-step verification

双重验证是组织用于保护帐户的一项安全功能。Two-step verification is a security feature your organization is using to protect your accounts. 双重验证比单纯使用密码更安全,因为它依赖于两种形式的身份验证:你知道的事情和拥有的物品。Two-step verification is more secure than just a password because it relies on two forms of authentication: something you know, and something you have with you. 你知道的事情是你的密码,而你拥有的物品是你的手机或设备。The something you know is your password, while the something you have with you is your phone or a device. 使用双重验证有助于阻止恶意黑客以你的身份登录,即使他们获取了你的密码,也是如此。Using two-step verification can help to stop malicious hackers from signing in as you, even if they get your password.

尽管 Microsoft 提供双重验证,但是否使用此功能由你的组织决定。While Microsoft offers two-step verification, it's your organization that decides whether you use the feature. 如果组织要求使用该功能,则你不能放弃使用,就好像不能放弃使用密码来保护帐户一样。You can't opt out if your organization requires it, just like you can't opt out of using a password to protect your account.

备注

要详细了解如何对 Microsoft 个人帐户使用双重验证,请参阅关于双重验证一文。If you're looking for more info about using two-step verification with your personal Microsoft account, see the About two-step verification article.

为什么需要使用其他验证方法?Why do I need to use another verification method?

出于多种原因,你可能需要为帐户使用其他验证方法。There are several reasons why you might need to use an alternate verification method with your account. 例如:For example:

  • 你忘记带电话或设备。You forgot your phone or device. 有时,我们的手机可能会遗忘在家里,但工作时仍然需要登录。Some days you leave your phone at home, but still need to sign in at work. 首先,应该尝试使用不需要手机的其他登录方法。First, you should try signing in using a different method that doesn't need your phone.

  • 你的手机丢失或你有了新的电话号码。You lost your phone or got a new phone number. 如果手机丢失或你有了新的号码,可以使用其他方法登录或让管理员清除设置。If you've lost your phone or gotten a new number, you can either sign in using a different method or ask your administrator to clear your settings. 我们强烈建议你通知管理员手机丢失或被盗,这样可以对你的帐户进行相应的更新。We strongly recommend letting your administrator know if your phone was lost or stolen, so the appropriate updates can be made to your account. 系统清除设置后,将在你下次登录时提示注册双重验证After your settings are cleared, you'll be prompted to register for two-step verification the next time you sign in.

  • 未收到身份验证短信或来电。Not getting the authentication text or phone call. 未收到身份验证短信或来电可能是出于多种原因。There are several reasons why you might not get the text or phone call. 如果过去在手机上成功收到短信或来电,则可能是手机提供商的问题,而不是帐户出现问题。If you've successfully gotten texts or phone calls in the past, this is probably an issue with the phone provider, not your account. 如果经常由于信号不佳导致延迟,建议在移动设备上使用 Microsoft Authenticator 应用If you often have delays due to a bad signal, we recommend you use the Microsoft Authenticator app on your mobile device. 此应用可以生成随机安全代码用于登录,而无需任何手机信号或 Internet 连接。This app can generate random security codes for sign-in, without requiring any cell signal or Internet connection.

    如果要尝试接收短信,请让你的朋友向你发送一条短信作为测试,确保你可以收到,如果你收到多条短信,请确保使用最新的代码。If you're trying to receive a text message, ask a friend to text you as a test to make sure you can get one, and if you've gotten several messages, make sure you're using the code from the most current one.

使用其他验证方法登录Sign in using another verification method

  1. 正常登录帐户,选择“双重验证”页面上的“用其他方法登录”链接。sign in to your account normally and choose the Sign in another way link on the Two-step verification page.

    更改登录验证方法

    备注

    如果没有看到“用其他方法登录”链接,这表示尚未设置其他验证方法。If you don't see the Sign in another way link, it means that you haven't set up any other verification methods. 必须联系管理员,获取登录帐户的帮助。You'll have to contact your administrator for help signing into your account. 登录后,请确保添加其他验证方法。After you sign in, make sure you add additional verification methods. 有关添加验证方法的详细信息,请参阅管理双重验证设置一文。For more info about adding verification methods, see the Manage your settings for two-step verification article.

    如果看到链接,但看不到其他验证方法,必须联系管理员,获取登录帐户的帮助。If you see the link, but still don't see any other verification methods, you'll have to contact your administrator for help signing in to your account.

  2. 选择其他验证方法,继续使用双重验证过程。Choose your alternative verification method, and continue with the two-step verification process.

  3. 返回帐户后,可更新验证方法(如有必要)。After you're back in your account, you can update your verification methods (if necessary). 有关添加或更改方法的详细信息,请参阅管理双重验证设置一文。For more info about add or changing your methods, see the Manage your settings for two-step verification article.

我找不到问题的解答I didn't find an answer to my problem

如果已尝试这些步骤但仍遇到问题,请联系管理员获取更多帮助。If you've tried these steps but are still running into problems, contact your administrator for more help.