Azure Stack Hub 帮助和支持Azure Stack Hub help and support

Azure Stack Hub 操作员可以使用“帮助 + 支持”收集诊断日志并将其发送到 Microsoft 进行故障排除****。Azure Stack Hub operators can use Help + support to collect diagnostic logs and send them to Microsoft for troubleshooting. 可以从管理员门户访问 Azure Stack Hub 门户中的“帮助 + 支持”****。Help + support in the Azure Stack Hub portal can be accessed from the administrator portal. 它提供一些资源,可帮助操作员了解有关 Azure Stack 的详细信息、查看其支持选项并获得专家帮助。It has resources to help operators learn more about Azure Stack, check their support options, and get expert help.

如何在 Azure Stack Hub 管理员门户中访问帮助和支持

帮助资源Help resources

操作员可以通过“帮助 + 支持”**** 详细了解 Azure Stack Hub、查看其支持选项,以及获得专家帮助。Operators can use Help + support to learn more about Azure Stack Hub, check their support options, and get expert help.

首先要尝试的操作Things to try first

“帮助 + 支持”的顶部是应首先尝试的操作,例如阅读新概念、了解计费的工作原理或查看有哪些可用的支持选项****。At the top of Help + support are things you should try first, like read about new concepts, learn how billing works, or see which support options are available.

Azure Stack Hub 中的自助服务支持

  • 文档Documentation. Azure Stack Hub 操作员文档包含介绍如何提供 Azure Stack Hub 服务的概念、操作指南主题和教程。Azure Stack Hub Operator Documentation includes concepts, how-to topics, and tutorials that show how to offer Azure Stack Hub services. 这些服务包括虚拟机、SQL 数据库、Web 应用等。These services include virtual machines, SQL databases, web apps, and more.

  • 了解计费Learn about billing. 获取有关用量和计费的提示。Get tips on usage and billing.

  • 支持选项Support options. Azure Stack Hub 操作员有多种可供选择的 Azure 支持选项,用于应对各种企业的需求。Azure Stack Hub operators can choose from a range of Azure support options that can fit the needs of any enterprise.

获取专家帮助Get expert help

对于集成系统,Azure 和我们的原始设备制造商 (OEM) 硬件合作伙伴之间已经建立了协作的问题升级和解决流程。For an integrated system, there's a coordinated escalation and resolution process between Azure and our original equipment manufacturer (OEM) hardware partners.

如果存在云服务问题,请通过 Azure 客户支持服务 (CSS) 寻求支持。If there's a cloud services issue, support is offered through Azure Customer Support Services (CSS). 可以选择管理员门户右上角的“帮助”(问号),然后选择“帮助 + 支持”,打开“帮助 + 支持”概述,并提交新的支持请求**** **** ****。You can select Help (question mark) in the upper-right corner of the administrator portal and then select Help + support to open Help + Support Overview and submit a new support request. 创建支持请求时,系统会预先选择 Azure Stack Hub 服务。Creating a support request will preselect Azure Stack Hub service. 我们强烈建议客户使用此体验来提交票证,而不是使用 Azure 门户。We highly recommend that customers use this experience to submit tickets rather than using the Azure portal.

如果存在部署问题、修补和更新问题、硬件(包括现场可更换部件)问题,以及任何硬件品牌软件(例如在硬件生命周期主机上运行的软件)问题,请首先联系 OEM 硬件供应商。If there's an issue with deployment, patch and update, hardware (including field replaceable units), and any hardware-branded software (like software running on the hardware lifecycle host), contact your OEM hardware vendor first. 至于其他问题,请联系 Microsoft CSS。For anything else, contact Microsoft CSS.

获取集成系统的专家帮助

对于 Azure Stack 开发工具包 (ASDK),可以在 Azure Stack Hub MSDN 论坛中咨询与支持相关的问题。For the Azure Stack Development Kit (ASDK), you can ask support-related questions in the Azure Stack Hub MSDN Forum.

选择管理员门户右上角的“帮助”(问号),然后选择“帮助 + 支持”,打开“帮助 + 支持”概述,其中包含指向论坛的链接**** **** ****。Select Help (question mark) in the upper-right corner of the administrator portal and then select Help + support to open Help + Support Overview, which has a link to the forum. 我们会定期监视 MSDN 论坛。MSDN forums are regularly monitored. 由于 ASDK 是一个评估环境,因此我们不会通过 Microsoft CSS 提供官方支持。Because the ASDK is an evaluation environment, there's no official support offered through Microsoft CSS.

还可以转到 MSDN 论坛来探讨问题,或参加在线培训以提升自己的技能。You can also reach out to the MSDN Forums to discuss an issue, or take online training and improve your own skills.

获取有关 Azure Stack Hub 的专家帮助

快速熟悉 Azure Stack HubGet up to speed with Azure Stack Hub

这套教程是根据运行的是 ASDK 或集成系统而自定义的,可帮助你快速熟悉环境。This set of tutorials is customized depending on whether you're running the ASDK or integrated systems so you can quickly get up to speed with your environment.

获取有关 Azure Stack Hub 的支持教程

诊断日志收集Diagnostic log collection

可以通过两种方式将诊断日志发送到 Microsoft:You can send diagnostic logs to Microsoft in two ways:

  • 主动发送日志:如果启用,日志收集将由特定的运行状况警报触发。Send logs proactively: If enabled, log collection is triggered by specific health alerts.
  • 立即发送日志:可以手动选择特定滑动窗口作为日志收集的时间范围。Send logs now: You can manually choose a specific sliding window as the time frame for log collection.

诊断日志收集选项

诊断日志收集Diagnostic log collection

从 1907 版开始,在“帮助和支持”**** 中提供了两种新方法来收集日志:Beginning with the 1907 release, there are two new ways to collect logs in Help and support:

  • 自动收集:如果启用,日志收集将由特定的运行状况警报触发。Automatic collection: If enabled, log collection is triggered by specific health alerts.
  • 立即收集日志:可以从过去七天选择 1-4 小时滑动窗口。Collect logs now: You can choose a 1-4 hour sliding window from the last seven days.

诊断日志收集选项

集成系统可以与 Microsoft 客户支持服务 (CSS) 共享诊断日志。Integrated systems can share the diagnostic logs with Microsoft Customer Support Service (CSS). 由于 Azure Stack 开发工具包 (ASDK) 是一个评估环境,因此它不受 CSS 支持。Because Azure Stack Development Kit (ASDK) is an evaluation environment, it's not supported by CSS. 有关详细信息,请参阅 Azure Stack 诊断日志收集概述For more information, see Azure Stack Hub diagnostic log collection overview.

旧版 Azure Stack Hub(1905 之前)的帮助和支持Help and support for earlier releases Azure Stack Hub (pre-1905)

旧版 Azure Stack Hub 也有“帮助 + 支持”链接,此链接重定向到 Azure Stack Hub 操作员文档。****Previous Azure Stack Hub releases also have a link to Help + support that redirects to the Azure Stack Hub Operator Documentation.

获取支持教程

如果存在云服务问题,请通过 Microsoft 客户支持服务 (CSS) 寻求支持。If there's a cloud services issue, support is offered through Microsoft Customer Support Services (CSS). 可以选择管理员门户右上角的“帮助”(问号),选择“帮助和支持”,然后选择“新建支持请求”以直接向 CSS 提交新的支持请求**** **** ****。You can select Help (question mark) in the upper-right corner of the administrator portal, select Help and Support, and then select New support request to directly submit a new support request with CSS.

对于集成系统,Azure 和我们的 OEM 合作伙伴之间已经建立了协作的问题升级和解决流程。For an integrated system, there's a coordinated escalation and resolution process between Azure and our OEM partners. 如果存在云服务问题,请通过 Microsoft CSS 寻求支持。If there's a cloud services issue, support is offered through Microsoft CSS.

如果存在部署问题、修补和更新问题、硬件(包括现场可更换部件)问题,以及任何硬件品牌软件(例如在硬件生命周期主机上运行的软件)问题,请首先联系 OEM 硬件供应商。If there's an issue with deployment, patch and update, hardware (including field replaceable units), and any hardware-branded software, like software running on the hardware lifecycle host, contact your OEM hardware vendor first. 至于其他问题,请联系 Microsoft CSS。For anything else, contact Microsoft CSS.

对于 ASDK,可以在 Azure Stack Hub MSDN 论坛中提出与支持相关的问题。For the ASDK, you can ask support-related questions in the Azure Stack Hub MSDN Forum.

选择管理员门户右上角的“帮助”(问号),然后选择“新建支持请求”,从 Azure Stack Hub 社区的专家处获取帮助**** ****。Select Help (question mark) in the upper-right corner of the administrator portal and then select New support request to get help from experts in the Azure Stack Hub community. 由于 ASDK 是一个评估环境,因此我们不会通过 Microsoft CSS 提供官方支持。Because the ASDK is an evaluation environment, there's no official support offered through Microsoft CSS.

后续步骤Next steps