排查 Azure Site Recovery 提供程序升级故障Troubleshoot Azure Site Recovery Provider upgrade failures

本文帮助你解决在 Azure Site Recovery 提供程序升级期间可能导致失败的问题。This article helps you resolve issues that can cause failures during a Azure Site Recovery Provider upgrade.

升级失败并报告已安装最新的 Site Recovery 提供程序The upgrade fails reporting that the latest Site Recovery Provider is already installed

升级 Azure Site Recovery 提供程序 (DRA) 时,统一安装程序升级失败并发出错误消息:When upgrading Azure Site Recovery Provider (DRA), the Unified Setup upgrade fails and issues the error message:

由于已安装该软件的更高版本,因此不支持升级。Upgrade is not supported as a higher version of the software is already installed.

若要升级,请使用以下步骤:To upgrade, use the following steps:

  1. 下载 Azure Site Recovery 统一安装程序:Download the Azure Site Recovery Unified Setup:

    1. Azure Site Recovery 中的服务更新一文的“当前支持的更新汇总链接”部分,选择要升级到的提供程序。In the "Links to currently supported update rollups" section of the Service updates in Azure Site Recovery article, select the provider to which you are upgrading.
    2. 在汇总页上找到“更新信息”部分,并下载 Azure Site Recovery 统一安装的更新汇总。On the rollup page, locate the Update information section and download the Update Rollup for Azure Site Recovery Unified Setup.
  2. 打开命令提示符并导航到下载的统一安装程序文件所在的文件夹。Open a command prompt and navigate to the folder to which you downloaded Unified Setup file. 使用以下命令从下载内容中提取安装程序文件:MicrosoftAzureSiteRecoveryUnifiedSetup.exe /q /x:<提取的文件所在的文件夹路径>。Extract the setup files from the download using the following command, MicrosoftAzureSiteRecoveryUnifiedSetup.exe /q /x:<folder path for the extracted files>.

    示例命令:Example command:

    MicrosoftAzureSiteRecoveryUnifiedSetup.exe /q /x:C:\Temp\ExtractedMicrosoftAzureSiteRecoveryUnifiedSetup.exe /q /x:C:\Temp\Extracted

  3. 在命令提示符下,导航到文件所提取到的文件夹,并运行以下安装命令:In the command prompt, navigate to the folder to which you extracted the files and run the following installation commands:

    CX_THIRDPARTY_SETUP.EXE /VERYSILENT /SUPPRESSMSGBOXES /NORESTART UCX_SERVER_SETUP.EXE /VERYSILENT /SUPPRESSMSGBOXES /NORESTART /UPGRADECX_THIRDPARTY_SETUP.EXE /VERYSILENT /SUPPRESSMSGBOXES /NORESTART UCX_SERVER_SETUP.EXE /VERYSILENT /SUPPRESSMSGBOXES /NORESTART /UPGRADE

  4. 返回到下载的统一安装程序所在的文件夹,并运行 MicrosoftAzureSiteRecoveryUnifiedSetup.exe 以完成升级。Return to the folder to which you downloaded the Unified Setup and run MicrosoftAzureSiteRecoveryUnifiedSetup.exe to finish the upgrade.

thirdparty 文件夹重命名导致升级失败Upgrade failure due to the thirdparty folder being renamed

若要成功升级,不可重命名 thirdparty 文件夹。For the upgrade to succeed, the thirdparty folder must not be renamed.

解决问题。To resolve the issue.

  1. 启动注册表编辑器 (regedit.exe) 并打开 HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\InMage Systems\Installed Products\10 分支。Start the Registry Editor (regedit.exe) and open the HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\InMage Systems\Installed Products\10 branch.

  2. 检查 Build_Version 项值。Inspect the Build_Version key value. 如果此项设置为最新版本,请减小版本号。If it is set to the latest version, reduce version number. 例如,如果最新版本为 9.22.*,而 Build_Version 项设置为该值,请将它减小为 9.21.*。For example, if latest version is 9.22.* and the Build_Version key set to that value, then reduce it to 9.21.*.

  3. 下载最新的 Azure Site Recovery 统一安装程序:Download the latest Azure Site Recovery Unified Setup:

    1. Azure Site Recovery 中的服务更新一文的“当前支持的更新汇总链接”部分,选择要升级到的提供程序。In the "Links to currently supported update rollups" section of the Service updates in Azure Site Recovery article, select the provider to which you are upgrading.
    2. 在汇总页上找到“更新信息”部分,并下载 Azure Site Recovery 统一安装的更新汇总。On the rollup page, locate the Update information section and download the Update Rollup for Azure Site Recovery Unified Setup.
  4. 打开命令提示符,导航到下载的统一安装程序文件所在的文件夹,然后使用以下命令从下载内容中提取安装程序文件:MicrosoftAzureSiteRecoveryUnifiedSetup.exe /q /x:<提取的文件所在的文件夹路径>。Open a command prompt and navigate to the folder to which you downloaded Unified Setup file and the extract the setup files from the download using the following command, MicrosoftAzureSiteRecoveryUnifiedSetup.exe /q /x:<folder path for the extracted files>.

    示例命令:Example command:

    MicrosoftAzureSiteRecoveryUnifiedSetup.exe /q /x:C:\Temp\ExtractedMicrosoftAzureSiteRecoveryUnifiedSetup.exe /q /x:C:\Temp\Extracted

  5. 在命令提示符下,导航到文件所提取到的文件夹,并运行以下安装命令:In the command prompt, navigate to the folder to which you extracted the files and run the following installation commands:

    CX_THIRDPARTY_SETUP.EXE /VERYSILENT /SUPPRESSMSGBOXES /NORESTARTCX_THIRDPARTY_SETUP.EXE /VERYSILENT /SUPPRESSMSGBOXES /NORESTART

  6. 使用任务管理器监视安装进度。Use task manager to monitor the progress of the installation. 当 CX_THIRDPARTY_SETUP.EXE 的进程不再显示在任务管理器中时,请转到下一步。When the process for CX_THIRDPARTY_SETUP.EXE is no longer visible in task manager, proceed to the next step.

  7. 验证 C:\thirdparty 是否存在,以及该文件夹是否包含 RRD 库。Verify that C:\thirdparty exists and that the folder contains the RRD libraries.

  8. 返回到下载的统一安装程序所在的文件夹,并运行 MicrosoftAzureSiteRecoveryUnifiedSetup.exe 以完成升级。Return to the folder to which you downloaded the Unified Setup and run MicrosoftAzureSiteRecoveryUnifiedSetup.exe to finish the upgrade.