排查 Azure 导入/导出工具问题Troubleshooting the Azure Import/Export Tool

在遇到问题时,Azure 导入/导出工具会返回错误消息。The Azure Import/Export Tool returns error messages if it runs into issues. 本主题列出用户可能会遇到的一些常见问题。This topic lists some common issues that users may run into.

复制会话失败该怎么办?A copy session fails, what I should do?

如果复制会话失败,可以采用两种做法:When a copy session fails, there are two options:

如果该错误可以通过重试来解决,例如,网络共享短期处于脱机状态,而现在已重新联机,则可以恢复复制会话。If the error is retryable, for example if the network share was offline for a short period and now is back online, you can resume the copy session. 如果该错误不可以通过重试来解决,例如,在命令行参数中指定了错误的源文件目录,则需要中止复制会话。If the error is not retryable, for example if you specified the wrong source file directory in the command line parameters, you need to abort the copy session. 有关恢复和中止复制会话的详细信息,请参阅为导入作业准备硬盘驱动器See Preparing Hard Drives for an Import Job for more information about resuming and aborting copy sessions.

无法恢复或中止复制会话。I can't resume or abort a copy session.

如果该复制会话是驱动器的第一个复制会话,错误消息应会指出:“无法恢复或中止第一个复制会话”。If the copy session is the first copy session for a drive, then the error message should state: "The first copy session cannot be resumed or aborted." 在此情况下,可以删除旧日记文件,并重新运行该命令。In this case, you can delete the old journal file and rerun the command.

如果复制会话不是驱动器的第一个复制会话,则始终可以恢复或中止该会话。If a copy session is not the first one for a drive, it can always be resumed or aborted.

在丢失日记文件的情况下是否仍可创建作业?I lost the journal file, can I still create the job?

驱动器的日记文件包含将数据复制到此驱动器时记录的完整信息,向驱动器添加更多文件以及创建导入作业时需要该日记文件。The journal file for a drive contains the complete information of copying data to this drive, and it is needed to add more files to the drive and will be used to create an import job. 如果丢失日记文件,需要为驱动器重做所有复制会话。If the journal file is lost, you will have to redo all the copy sessions for the drive.

后续步骤Next steps

[Repairing an export job](../storage-import-export-tool-repairing-an-export-job-v1.md)