在应用默认域控制器策略时,VM 无响应VM is unresponsive while applying default domain controllers policy

本文介绍了如何解决默认域控制器策略阻止 Azure 虚拟机 (VM) 启动的问题。This article provides steps to resolve issues where the Default Domain Controllers Policy prevents the booting of an Azure Virtual Machine (VM).

症状Symptom

使用启动诊断查看 VM 的屏幕截图时,你将看到屏幕截图显示启动时 OS 无响应,并显示消息“默认域控制器策略”。When you use Boot diagnostics to view the screenshot of the VM, you will see that the screenshot displays the OS becoming unresponsive while booting with the message Default Domain Controllers Policy .

图 1 显示 OS 卡住,出现消息“默认域控制器策略”

原因Cause

出现此问题可能是因为最近对默认域控制器策略进行了更改。This issue may be due to recent changes made to the Default Domain Controllers Policy. 否则,需要执行内存转储文件分析来确定问题的根本原因。Otherwise, a memory dump file analysis will need to be performed to determine the root cause.

解决方案Solution

如果你最近更改了默认域控制器策略,则可能想要撤消这些更改以解决此问题。If you have recently made changes to the Default Domain Controllers Policy, you may wish to undo those changes to fix the issue. 如果你不确定导致此问题的原因,请收集内存转储,然后提交支持工单。If you are not sure what is causing the issue, collect a memory dump and then submit a support ticket.

收集内存转储文件Collect the memory dump file

若要解决此问题,应先收集故障的内存转储文件,然后使用此内存转储文件联系支持部门。To resolve this issue, you should first gather the memory dump file for the crash and then contact support with the memory dump file. 若要收集转储文件,请执行以下步骤:To collect the dump file, follow these steps:

将 OS 磁盘附加到新的修复 VMAttach the OS disk to a new Repair VM

  1. 使用 VM 修复命令的步骤 1-3 来准备一个修复 VM。Use steps 1-3 of the VM Repair Commands to prepare a Repair VM.

  2. 使用远程桌面连接来连接到修复 VM。Using Remote Desktop Connection connect to the Repair VM.

找到转储文件并提交支持票证Locate the dump file and submit a support ticket

  1. 在修复 VM 上,转到附加的 OS 磁盘中的 Windows 文件夹。On the repair VM, go to the Windows folder in the attached OS disk. 如果分配给附加 OS 磁盘的驱动器号为 F,则需转到 F:\WindowsIf the driver letter that is assigned to the attached OS disk is F, you need to go to F:\Windows.

  2. 找到 memory.dmp 文件,然后使用该内存转储文件提交支持票证Locate the memory.dmp file, and then submit a support ticket with the memory dump file.