Known issues and troubleshooting the SQL Server IaaS Agent extension

Applies to: SQL Server on Azure VM

This article helps you resolve known issues and troubleshoot errors when using the SQL Server IaaS Agent extension.

For answers to frequently asked questions about the extension, check out the FAQ.

Check prerequisites

To avoid errors due to unsupported options or limitations, verify the prerequisites for the extension.

If you repair, or reinstall the SQL IaaS Agent extension, your setting won't be preserved, other than licensing changes. If you've repaired or reinstalled the extension, you'll have to reconfigure automated backup, automated patching, and any other services you had configured prior to the repair or reinstall.

Check extension health

You can check the health of your extension on the Overview page of your SQL virtual machines resource in the Azure portal, under Extension health status.

The status of the SQL IaaS Agent extension can be:

• Healthy: Everything is working as expected.
• Failed: The main SQL IaaS Agent service is not running on the SQL Server VM.
• Unhealthy: One or more subservices has a problem.

If the state of the SQL IaaS Agent extension is either Unhealthy or Failed, check Notifications on the Overview page to find out more details.

Repair extension

It's possible for your SQL IaaS Agent extension to be in a failed state. Use the Azure portal to repair the SQL IaaS Agent extension.

To repair the extension with the Azure portal:

1. Sign in to the Azure portal.

2. Go to your SQL virtual machines resource.

3. Select your SQL Server VM from the list. If your SQL Server VM isn't listed here, it likely hasn't been registered with the SQL IaaS Agent extension.

4. Select SQL IaaS Agent Extension Settings under Help.

5. If your provisioning state shows as Failed, choose Repair to repair the extension. If your state is Succeeded you can check the box next to Force repair to repair the extension regardless of state.

   

Main extension service isn't running

The main service for the SQL IaaS Agent extension (Microsoft SQL Server IaaS agent) is in a stopped state. The SQL IaaS Agent extension status is failed due to this error.

To resolve this error condition, repair the extension.

The extension query service is not running

The SQL IaaS Agent extension uses the query service (Microsoft SQL Server IaaS Query Service) to communicate with SQL Server. If the query service is in a stopped state, features that rely on communication with SQL Server won't work. The SQL IaaS Agent extension status is unhealthy due to this error.

To resolve this error condition, repair the extension.

SQL Server is not running

The SQL Server service is stopped. The SQL IaaS Agent extension status is unhealthy due to this error.

Investigate further, and restart the service.

The extension doesn't have correct permissions

The SQL IaaS Agent extension query service (Microsoft SQL Server IaaS Query Service) uses the NT Service\SQLIaaSExtensionQuery account to query the SQL Server instance. If this login is removed from SQL Server, or if a user or domain policy changes permissions for the login, you'll see the error that the extension doesn't have correct permissions. The SQL IaaS Agent extension status is unhealthy due to this error.

For SQL Server VMs that use the least privilege permissions model, check to make sure the NT Service\SQLIaaSExtensionQuery account has the proper permissions associated with each enabled feature. If no features are enabled, then you'll see the error if the NT Service\SQLIaaSExtensionQuery login doesn't exist within SQL Server or if Microsoft SQL Server IaaS Query Service is running under a different username than NT Service\SQLIaaSExtensionQuery.

Some SQL Server VMs deployed before October 2022 may still use the older sysadmin permissions model. For these older VMs, you'll see the permissions error if the NT Service\SQLIaaSExtensionQuery doesn't exist, or doesn't have sysadmin rights within SQL Server, or if Microsoft SQL Server IaaS Query Service is running under a different username than NT Service\SQLIaaSExtensionQuery.

To resolve this error condition, confirm the login exists in SQL Server, and that it has the correct permissions based on the features you've enabled. You may need to recreate the login, and/or assign correct permissions. Additionally, validate Microsoft SQL Server IaaS Query Service is running under the username NT Service\SQLIaaSExtensionQuery.

Error "image is not supported"

The SQL IaaS Agent extension registration is blocked on the following unsupported Azure Marketplace images:

• Power BI virtual machine
• SQL Server Analysis Services

Not valid state for management

Repair the extension if you see the following error message:

The SQL virtual machines resource is not in a valid state for management

Underlying virtual machine is invalid

If you see the following error message:

SQL management operations are disabled because the state of underlying virtual machine is invalid

Consider the following:

• The SQL VM might be stopped, deallocated, in a failed state, or not found. Validate the underlying virtual machine is running.
• Your SQL IaaS Agent extension might be in a failed state. Repair the extension.

Delete the extension from your SQL Server VM and then register the SQL VM with the extension again if you did any of the following:

• Migrated your VM from one subscription to the other.
• Changed the locale or collation of SQL Server.
• Changed the version of your SQL Server instance.
• Changed the edition of your SQL Server instance.

Provisioning failed

Repair the extension if the SQL IaaS Agent extension status shows as Provisioning failed in the Azure portal.

The SQL IaaS Agent extension can fail to install if TCP/IP is disabled in SQL Server Configuration Manager, or at the virtual machine level.

SQL VM resource unavailable in portal

If the SQL IaaS Agent extension is installed, and the VM is online, but the SQL VM resource is unavailable in the Azure portal, verify that your SQL Server and SQL Browser service are started within the VM. If this doesn't resolve the issue, repair the extension.

Features are grayed out

If you navigate to your SQL VM resource in the Azure portal, and there are features that are grayed out, verify that the SQL VM is running, and that you have the latest version of the SQL IaaS Agent extension.

Changed service account

Changing the service accounts for either of the two services associated with the extension can cause the extension to fail or behave unpredictably.

The two services should run under the following accounts:

• Microsoft SQL Server IaaS agent is the main service for the SQL IaaS Agent extension and should run under the Local System account.
• Microsoft SQL Server IaaS Query Service is a helper service that helps the extension run queries within SQL Server and should run under the NT Service account NT Service\SqlIaaSExtensionQuery.

Automatic registration failed

If you have a few SQL Server VMs that failed to register automatically, check the version of SQL Server on the VMs that failed to register. By default, Azure VMs with SQL Server 2016 or later are automatically registered with the SQL IaaS Agent extension when detected by the CEIP service. SQL Server VMs that have versions earlier than 2016 have to be manually registered individually or in bulk.

High resource consumption

If you notice that the SQL IaaS Agent extension is consuming unexpectedly high CPU or memory, verify the extension is on the latest version. If so, restart Microsoft SQL Server IaaS Agent from services.msc.

Can't extend disks

Extending your disks from the Storage Configuration page of the SQL VM resource is unavailable under the following conditions:

• If you uninstall and reinstall the SQL IaaS Agent extension.
• If you uninstall and reinstall your instance of SQL Server.
• If you used custom naming conventions for the disk/storage pool name when deploying your SQL Server image from the Azure Marketplace.
• If TCP/IP is disabled in SQL Server Configuration Manager, or at the virtual machine level.

Disk configuration grayed out during deployment

If you create your SQL Server VM by using an unmanaged disk, disk configuration is grayed out by design.

Automated backup disabled

If your SQL VM resource displays Automated backup is currently disabled, check to see if your SQL Server instance has managed backups enabled. To use Automated backups from the Azure portal, disable managed backups in SQL Server.

Extension stuck in transition

Your SQL IaaS Agent extension might get stuck in a transitioning state in the following scenarios:

• You've removed the NT service\SQLIaaSExtension service from the SQL Server logins and/or the local administrator's group.
• Either of these two services are stopped in services.msc
  • Microsoft SQL Server IaaS Agent
  • Microsoft SQL Server IaaS Query Service

Fails to install on domain controller

Registering your SQL Server instance installed to your domain controller with the SQL IaaS Agent extension isn't supported. Registering with the extension creates the user NT Service\SQLIaaSExtension and since this user can't be created on the domain controller, registering this VM with the SQL IaaS Agent isn't supported.

TCP/IP is disabled

The SQL IaaS Agent extension requires TCP/IP to be enabled both in SQL Server Configuration Manager, and at the virtual machine level. Disabling TCP/IP can result in unpredictable behavior, such as failing to install, or some features failing to work as expected.

Unable to find SQL instance to target

Error: Unable to find SQL instance to target. Skipping 'NT Service\\SQLIaaSExtensionQuery' removal from SQL logins is a warning message that can be safely ignored.

You may see this message in the Windows event viewer if your subscription has Automatic registration but your Azure virtual machine doesn't have SQL Server installed, in which case, this message is safe to ignore.

Service MSSQLSERVER wasn't found on computer

Error: SQL Server IaaS Agent: PreReq failure: ErrorCode: NotRetryableUnexpectedError, Message: Service MSSQLSERVER was not found on computer '.'.;The specified service does not exist as an installed service

The SQL IaaS Agent extension only works with either one default instance or one named instance. For more information, review multiple instances support.

Service with name 'MSSQLSERVER' isn't running

Error: Service with name 'MSSQLSERVER' is not running. Please make sure service 'MSSQLSERVER' is running and retry this operation

Check that the SQL Server service for the default instance is running inside the VM or else repair the IaaS extension. If you have multiple SQL Server instances, then the SQL IaaS Agent extension won't work as multiple instances aren't currently supported. For more information, review multiple instances support.|

Extension stuck in transitioning or provisioning failed state

Repair the SQL IaaS Agent extension. Make sure you only have one default or one named instance. For more information, review multiple instances support.

Denied access to ExtensionLog_0.log

Error: EventID:56067 denied access to 'C:\WindowsAzure\Logs\Plugins\Microsoft.SqlServer.Management.SqlIaaSAgent\2.0.x.x\ExtensionLog_0.log'

Add permissions for the [NT Service\SQLIaaSExtensionQuery] to the path listed in the error.

SQL VM resource failed to create

The SQL virtual machines resource won't be created in the following scenarios:

• Cloning a virtual machine
• Using Azure Site Recovery
• Migrating from one subscription, resource group, or region to another

Reinstall the SQL IaaS Agent extension to resolve this error.

Failed due to Guest Agent/ VM Agent status "Not Ready"

Install the VM Agent extension to resolve the error.

Extension doesn't work with multiple instances

This is expected. For more information, review multiple instances support.

Extension service consuming more memory/CPU

If you see this, remove and reinstall the extension to make sure the SQL IaaS Agent extension is on the latest version or restart the SQL IaaS Agent extension service from services.msc.

Extension features don't work with SQL FCI

This is expected. At this time, SQL Server failover cluster instances on Azure virtual machines registered with the SQL IaaS Agent extension only support a limited number of features available through basic registration.

Related content

• Review the benefits provided by the SQL IaaS Agent extension.
• Manually register a single VM
• Automatically register all VMs in a subscription.
• Review the SQL IaaS Agent extension privacy statements.
• Review the best practices checklist to optimize for performance and security.

To learn more, review the following articles:

• Overview of SQL Server on Windows VMs
• FAQ for SQL Server on Windows VMs
• Pricing guidance for SQL Server on Azure VMs
• What's new for SQL Server on Azure VMs