Troubleshoot Azure VPN Client

This article helps you troubleshoot Azure VPN Client connection and configuration issues.

View the status log for error messages.

1. Click the arrows icon at the bottom-right corner of the Azure VPN Client window to show the Status Logs.

2. Check the logs for errors that might indicate the problem.

3. Error messages are displayed in red.

   

This step applies to Microsoft Entra ID authentication. If you're using certificate authentication, this step isn't applicable.

Clear the sign-in information.

1. Select the … next to the profile that you want to troubleshoot. Select Configure.

2. Select Clear Saved Account.

3. Select Save.

4. Try to connect.

5. If the connection still fails, continue to the next section.

   

Run diagnostics on the VPN client.

1. Click the … next to the profile on which you want to run diagnostics.

2. Select Diagnose -> Run Diagnosis.

3. The client runs a series of tests and displays the results of the tests. The tests include:

   • Internet Access – Checks to see if the client has Internet connectivity.
   • Client Credentials – Check to see if the Microsoft Entra ID authentication endpoint is reachable.
   • Server Resolvable – Contacts the DNS server to resolve the IP address of the configured VPN server.
   • Server Reachable – Checks to see if the VPN server is responding or not

4. If any of the tests fail, contact your network administrator to resolve the issue. To collect logs, see Collect client log files.

   

Collect the VPN client log files. The log files can be sent to support/administrator via a method of your choosing. For example, e-mail.

1. Click the "…" next to the profile that you want to run diagnostics on. Select Diagnose -> Show Logs Directory

2. Windows Explorer opens to the folder that contains the log files.

   

To report an Azure VPN Client problem, see Use Feedback Hub - Azure VPN Client.