方案：无法登录到 Azure HDInsight 群集Scenario: Unable to log into Azure HDInsight cluster
本文介绍在与 Azure HDInsight 群集交互时出现的问题的故障排除步骤和可能的解决方案。This article describes troubleshooting steps and possible resolutions for issues when interacting with Azure HDInsight clusters.
问题Issue
无法登录到 Azure HDInsight 群集。Unable to log into Azure HDInsight cluster.
原因Cause
原因可能有所不同。Reasons may vary. 请记住，在登录到群集或应用仪表板时，请使用“群集登录名”或 HTTP 凭据。Keep in mind that when logging in to the cluster or app dashboards, use your "cluster login" or HTTP credentials. 从远程连接时，请使用安全外壳 (SSH) 或远程桌面凭据。When connecting remotely, use your Secure Shell (SSH) or Remote Desktop credentials.
解决方法Resolution
若要解决常见问题，请尝试下面的一个或多个步骤。To resolve common issues, try one or more of the following steps.
尝试在新的浏览器选项卡中以隐私模式打开群集仪表板。Try opening the cluster dashboard in a new browser tab in privacy mode.
如果忘记了 SSH 凭据，可以在 Ambari UI 中重置凭据。If you cannot recall your SSH credentials, you can reset the credentials within the Ambari UI.
后续步骤Next steps
如果你的问题未在本文中列出，或者无法解决问题，请访问以下渠道获取更多支持：If you didn't see your problem or are unable to solve your issue, visit the following channels for more support:
- 如果需要更多帮助，可以从 Azure 门户提交支持请求。If you need more help, you can submit a support request from the Azure portal.