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Basic troubleshooting for the Remote Desktop client for Windows

Tip

Select a button at the top of this article to choose which product you're connecting to and see the relevant documentation.

This article provides some simple troubleshooting steps to try first for issues you might encounter when using the Remote Desktop client for Windows to connect to Azure Virtual Desktop, Windows 365, or Microsoft Dev Box.

Basic troubleshooting

There are a few basic troubleshooting steps you can try if you're having issues connecting to your desktops or applications.

Select the relevant tab.

  1. Make sure you're connected to the internet.

  2. Try to connect to your desktops or applications from the Azure Virtual Desktop web client. For more information, see Connect to Azure Virtual Desktop with the Remote Desktop web client.

  3. Make sure you're using the latest version of the Remote Desktop client. By default, the client automatically updates when a new version is available. To check for updates manually, see Update the client.

  4. If the connection fails frequently or you notice performance issues, check the status of the connection. You can find connection information in the connection bar, by selecting the signal icon:

    A screenshot showing the connection bar in the Remote Desktop client for Windows.

Reset password

Password resets can't be done in the Remote Desktop client. You should follow your organization's process to reset your password.

Client stops responding or can't be opened

If the client stops responding or can't be opened, you might need to reset user data. If you can open the client, you can reset user data from the About menu. The default settings for the client will be restored and you'll be unsubscribed from all workspaces.

To reset user data from the client:

  1. Open the Remote Desktop app on your device.

  2. Select the three dots at the top right-hand corner to show the menu, then select About.

  3. In the section Reset user data, select Reset. To confirm you want to reset your user data, select Continue.

Issue isn't listed here

If your issue isn't listed here, you can find more advanced troubleshooting at Troubleshoot the Remote Desktop client for Windows. Alternatively, ask your Azure Virtual Desktop administrator for support