Troubleshooting overview, feedback, and support for Azure Virtual Desktop
Article
01/22/2025
This article provides an overview of the issues you might encounter when setting up an Azure Virtual Desktop environment and provides ways to resolve the issues.
Troubleshoot deployment and connection issues
Azure Virtual Desktop Insights is a dashboard built on Azure Monitor workbooks that can quickly troubleshoot and identify issues in your Azure Virtual Desktop environment for you. If you prefer to work with Kusto queries, we recommend using the built-in diagnostic feature, Log Analytics, instead.
Report issues
To report issues or suggest features for Azure Virtual Desktop with Azure Resource Manager integration, visit the Azure Virtual Desktop Tech Community. You can use the Tech Community to discuss best practices or suggest and vote for new features.
When you make a post asking for help or propose a new feature, make sure you describe your scenario in as much detail as possible. Detailed information can help other users answer your question or understand the feature you're proposing to vote for.
Help with application issues
If you encounter issues with your applications running in Azure Virtual Desktop, App Assure is a service from Microsoft designed to help you resolve them at no extra cost. For more information, go to App Assure.
Use the following table to identify and resolve issues you might encounter when setting up an environment using Remote Desktop client. Once your environment's set up, you can use our new diagnostics service to identify issues for common scenarios.
Issue
Suggested Solution
Session host pool Azure Virtual Network (virtual network) and Express Route settings
For issues with the Azure Resource Manager templates that are provided with Azure Virtual Desktop, see Azure Resource Manager template errors section of Host pool creation.
Managing Azure Virtual Desktop session host environment from the Azure portal
For management issues when using Remote Desktop Services or Azure Virtual Desktop PowerShell, see Azure Virtual Desktop PowerShell or open an Azure support request, select Azure Virtual Desktop for the service, select Configuration and management for the problem type, and then select Issues configuring environment using PowerShell for the problem subtype.
Managing Azure Virtual Desktop configuration tied to host pools and application groups (app groups)
If your users have been assigned to an application group, open an Azure support request, select Azure Virtual Desktop for the service, then select Remote Desktop Clients for the problem type.
Feed discovery problems due to the network
Your users need to contact their network administrator.
Azure Virtual Desktop on Microsoft Azure is a desktop and app virtualization service that runs on the cloud. Azure Virtual Desktop works across devices – including Windows, Mac, iOS, and Android – with full-featured apps that you can use to access remote desktops and apps.