Tutorial: Return Azure Data Box Disk
This tutorial describes how to return your Azure Data Box Disk. The pickup instructions depend on where you are returning the device.
In this tutorial, you will learn how to:
- Ship Data Box Disk to 21Vianet
Prerequisites
Before you begin, make sure you've completed the Tutorial: Copy data to Azure Data Box Disk and verify.
Ship Data Box Disk back
Return Azure Data Box Disk
Once the data validation is complete, follow these steps to unplug the disks and remove the connecting cables:
For Windows systems, safely remove the disks prior to unplugging them.
For Linux systems, use the following command to safely remove the disks prior to unplugging them:
sudo DataBoxDiskUnlock /Unmount.
Wrap all the disks and the connecting cables with a bubble wrap and place them into the shipping box. Charges may apply if the accessories are missing.
- Reuse the packaging from the initial shipment.
- We recommend that you pack disks using a well-secured bubbled wrap.
- Make sure the fit is snug to reduce any movements within the box.
The next steps are determined by where you are returning the device.
China
Take the following steps if returning the device.
Attach the shipping label provided and paste it on the box. This label contains the tracking number. If the shipping label is missing, you can download a new one from Overview > Download shipping label.
Email FedEx Premier Customer Care and provide them with tracking number (shipment reference number) to organize pickup using the following email template:
To: ying.bao@fedex.com;739951@fedex.com Subject: Pickup request for Microsoft Azure : Order Name Body: Need pick up for the below shipment * FedEx tracking number (reference number) * Requested pickup date:yyyy/mm/dd; time: HH MMReceive an email confirmation from FedEx after completion of booking pickup.
If you come across any issues, email DL-DC-SHA@oe.21vianet.com with details of the issue(s), and put the order name in the Subject: line.
Premier Customer Care contact information
Primary
| Contact information | Details |
|---|---|
| Name: | Bao Ying |
| Designation | Senior OneCall Representative |
| Phone: | + 86 027 65694389 |
| E-mail: | ying.bao@fedex.com |
Backup
| Contact information | Details |
|---|---|
| Name: | He Xun |
| Designation | OneCall Representative |
| Phone: | 400.889.6066 ext. 3603 |
| E-mail: | 739951@fedex.com |
Self-managed shipping
Self-managed shipping is available as an option when you Order Azure Data Box. For detailed steps, see Use self-managed shipping.
Go to the Overview blade for your order in the Azure portal. Go through the instructions displayed when you select Schedule pickup. You should see an Authorization code that is used at the time of dropping off the order.
Send an email to the Azure Data Box Operations team when you're ready to return the device.
Note
Required information for return may vary by region.
Azure Data Box Operations team will work with you to arrange the drop-off to the Azure datacenter.
Next steps
In this tutorial, you learned about Azure Data Box Disk topics such as:
- Ship Data Box Disk to 21Vianet
Advance to the next how-to to learn how to verify data upload from Data Box Disk to the Azure storage account.