Azure 资源运行状况常见问题解答Azure Resource Health FAQ

获取 Azure 资源运行状况常见问题的解答。Learn the answers to common questions about Azure Resource Health.

什么是 Azure 资源运行状况?What is Azure Resource Health?

资源运行状况在 Azure 问题影响资源时帮助你进行诊断并获得支持。Resource health helps you diagnose and get support when an Azure issue impacts your resources. 它通知你有关资源的当前和过去运行状况的信息,并帮助你缓解问题。It informs you about the current and past health of your resources and helps you mitigate issues. 在需要有关 Azure 服务问题的帮助时,资源运行状况将提供技术支持。Resource health provides technical support when you need help with Azure service issues.

资源运行状况的用途是什么?What is the Resource Health intended for?

检测到资源出现问题以后,即可通过资源运行状况诊断根本原因。Once an issue with a resource has been detected, Resource Health can help you diagnose the root cause. 它有助于减轻问题,并可在需要 Azure 服务问题的更多帮助时提供技术支持。It provides help to mitigate the issue and technical support when you need more help with Azure service issues.

资源运行状况执行何种运行状况检查?What health checks are performed by Resource Health?

资源运行状况根据资源类型执行各种检查。Resource health performs various checks based on the resource type. 这些检查旨在针对三类问题:These checks are designed to implement three types of issues:

  • 计划外事件,例如主机意外重新启动Unplanned events, for example an unexpected host reboot
  • 计划内事件,例如主机 OS 按计划更新Planned events, like scheduled host OS updates
  • 用户操作触发的事件,例如用户重新启动虚拟机Events triggered by user actions, for example a user rebooting a virtual machine

每个运行状态意味着什么?What does each of the health status mean?

有三种不同的运行状态:There are three different health statuses:

  • 可用:Azure 平台中没有任何已知能够影响该资源的问题Available: There aren't any known problems in the Azure platform that could be impacting this resource
  • 不可用:资源运行状况检测到影响资源的问题Unavailable: Resource health has detected issues that are impacting the resource
  • 未知:资源运行状况无法确定资源的运行状况,因为已停止接收有关该资源的信息。Unknown: Resource health can not determine the health of a resource because it has stopped receiving information about it.

未知状态意味着什么?What does the unknown status mean? 我的资源是否出了问题?Is something wrong with my resource?

当资源运行状况停止接收特定资源的相关信息时,资源运行状态设置为未知。The health status is set to unknown when Resource Health stops receiving information about a specific resource. 虽然在出现问题的情况下,此状态并没有确切地指示资源的状态,但仍然表明可能存在 Azure 问题。While this status is not a definitive indication of the state of the resource, in cases where you are experiencing problems, it may indicate there is an Azure problem.

如果资源不可用,如何获取帮助?How can I get help for a resource that is unavailable?

可以从资源运行状况边栏选项卡提交支持请求。You can submit a support request from the Resource Health blade. 当资源因平台事件而不可用时,提交请求不需与 Microsoft 达成的支持协议。You do not need a support agreement with Microsoft to open a request when the resource is unavailable because platform events.

资源运行状况是否会对平台问题导致的不可用与我的操作导致的不可用进行区分?Does Resource Health differentiate between unavailability caused by platform problems versus something I did?

是的,当资源不可用时,资源运行状况会将根本原因归为以下类别之一:Yes, when a resource is unavailable, Resource Health identifies the root cause within one of these categories:

  • 用户启动的操作User initiated action
  • 计划内事件Planned event
  • 计划外事件Unplanned event

在门户中,用户启动的操作用蓝色通知图标显示,而计划内和计划外事件则用红色警告图标显示。In the portal, user initiated actions are shown using a blue notification icon, while planned and unplanned events are shown using a red warning icon. 资源运行状况概述中提供了更多详细信息。More details are provided in the Resource Health overview.

能否将资源运行状况与监视工具集成?Can I integrate Resource Health with my monitoring tools?

资源运行状况为基于活动日志的警报提供预览支持Resource health has preview support for Activity Log based alerts. 活动日志警报使用操作组来通知用户已触发警报。Activity Log alerts use action groups to notify users that an alert has been triggered. 操作组支持各种通知通道,例如电子邮件、短信、Webhook 和 ITSM 操作。Action groups support a variety of notification channels such as email, SMS, webhook, and ITSM actions.

在何处查找资源运行状况?Where do I find Resource Health?

登录 Azure 门户以后,即可通过多种方式访问资源运行状况:After you log in to the Azure portal, there are multiple ways you can access Resource Health:

  • 导航到资源。Navigate to your resource. 在左侧导航栏中,选择“资源运行状况”In the left-hand navigation, select Resource health
  • 转到“Azure 服务运行状况”边栏选项卡。Go to the Azure Service Health blade. 在左侧导航栏中,选择“资源运行状况”。In the left-hand navigation, select Resource health.
  • 通过选择门户右上角的问号,并选择“帮助 + 支持”,打开“帮助 + 支持”边栏选项卡。 Open the Help + Support blade by selecting the question mark in the upper right corner of the portal and then selecting Help + Support. 该边栏选项卡打开后,选择“资源运行状况”Once the blade opens, select Resource health

也可使用资源运行状况 API,获取资源运行状况的相关信息。You can also use the Resource Health API to obtain information about the health of your resources.

资源运行状况是否适用于所有资源类型?Is Resource Health available for all resource types?

如需资源运行状况支持的运行状况检查和资源类型的列表,可单击此处The list of health checks and resource types supported through Resource Health can be found here.

如果我的资源显示可用,但我认为它不可用,该怎么办?What should I do if my resource is showing available but I believe it is not?”

检查资源的运行状况时,可直接在运行状态下单击“报告不正确的运行状态”。When checking the health of a resource, right under the health status you can click Report incorrect health status. 在提交报告之前,可以选择提供更多详细信息,说明为什么你认为当前的运行状态不正确。Before submitting the report, you have the option of providing additional details on why you believe the current health status is incorrect.

资源运行状况是否适用于所有 Azure 区域?Is Resource Health available for all Azure regions?

所有 Azure 地区中都提供了资源运行状况。Resource health is available in all Azure geos.

资源运行状况与 Azure 状态或服务运行状况仪表板有何不同?How is Resource Health different from Azure status or the Service Health dashboard?

资源运行状况提供的信息比 Azure 状态或服务运行状况仪表板提供的更具体。The information provided by Resource Health is more specific than what is provided by Azure status or the Service Health dashboard.

Azure 状态和服务运行状况仪表板会告知影响大量客户(例如某个 Azure 区域的客户)的服务问题,而资源运行状况则会公开更细致的事件,这些事件仅与特定的资源相关。Whereas Azure status and the Service Health dashboard inform you about service issues that affect a broad set of customers (for example an Azure region), Resource Health exposes more granular events that are relevant only to the specific resource. 例如,如果某个主机意外重启,资源运行状况仅提醒其虚拟机在该主机上运行的那些客户。For example, if a host unexpectedly reboots, Resource Health alerts only those customers whose virtual machines were running on that host.

必须注意的是,为了让你全面了解影响资源的事件,资源运行状况还会呈现在服务运行状况仪表板中发布的事件。It is important to notice that to provide you complete visibility of events impacting your resources, Resource Health also surfaces events published in the Service Health dashboard.

是否需要激活每个资源的资源运行状况?Do I need to activate Resource Health for each resource?

否。运行状况信息适用于可以通过资源运行状况获取的所有资源类型。No, health information is available for all resource types available through Resource Health.

是否需要为组织启用资源运行状况?Do we need to enable Resource Health for my organization?

否。No. Azure 资源运行状况可以在 Azure 门户中访问,没有任何设置要求。Azure Resource Health is accessible within the Azure portal without any setup requirements.

是否免费提供资源运行状况?Is Resource Health available free of charge?

是的。Yes. Azure 资源运行状况免费提供。Azure Resource Health is free of charge.

资源运行状况提供的建议有哪些?What are the recommendations that Resource Health provides?

资源运行状况会根据运行状态提供建议,目的是减少进行故障排除的时间。Based on the health status, Resource Health provides you with recommendations with the goal of reducing the time you spent troubleshooting. 这些建议针对可用资源,注重于如何解决客户遇到的最常见问题。For available resources, the recommendations focus on how to solve the most common problems customers encounter. 如果资源因 Azure 计划外事件而不可用,则会注重于提供恢复过程之中和之后的帮助。If the resource is unavailable due to an Azure unplanned event, the focus will be on assisting you during and after the recovery process.

后续步骤Next steps

了解有关资源运行状况的详细信息:Learn more about Resource Health: