About the Mobility service for VMware VMs and physical servers

When you set up disaster recovery for VMware virtual machines (VM) and physical servers using Azure Site Recovery, you install the Site Recovery Mobility service on each on-premises VMware VM and physical server. The Mobility service captures data, writes on the machine, and forwards them to the Site Recovery process server. The Mobility service is installed by the Mobility service agent software that you can deploy using the following methods:

• Push installation: When protection is enabled via the Azure portal, Site Recovery installs the Mobility service on the server.
• Manual installation: You can install the Mobility service manually on each machine through the user interface (UI) or command prompt.
• Automated deployment: You can automate the Mobility service installation with software deployment tools such as Configuration Manager.

Antivirus on replicated machines

If machines that you want to replicate are running antivirus software, exclude the Mobility service's installation folder C:\ProgramData\ASR\agent from antivirus operations. This exclusion ensures that replication works as expected.

Push installation

Push installation is an integral part of the job that runs from the Azure portal to enable replication. After choosing the set of VMs you wish to protect and enable replication, the configuration server pushes the Mobility service agent to the servers, installs the agent, and completes the agent's registration with the configuration server.

Prerequisites

• Ensure that all push installation prerequisites are met.
• Ensure that all server configurations meet the criteria in the Support matrix for disaster recovery of VMware VMs and physical servers to Azure.
• From 9.36 version onwards, ensure the latest installer for SUSE Linux Enterprise Server 11 SP3, SUSE Linux Enterprise Server 11 SP4, RHEL 5, CentOS 5, Debian 7, Debian 8, Ubuntu 14.04 is available on the configuration server and scale-out process server.

The push installation workflow is described in the following sections:

Mobility service agent version 9.23 and later

For more information about version 9.23, see Update Rollup 35 for Azure Site Recovery.

During a push installation of the Mobility service, the following steps are performed:

1. The agent is pushed to the source machine. Copying the agent to the source machine can fail due to multiple environmental errors. Refer to our guidance to troubleshoot push installation failures.

2. After the agent is successfully copied to the server, a prerequisite check is performed on the server.

   • If all prerequisites are met, the installation begins.
   • If one or more prerequisites aren't met, the installation fails.

3. As part of the agent installation, the Volume Shadow Copy Service (VSS) provider for Azure Site Recovery is installed. The VSS provider is used to generate application-consistent recovery points. If installation of the VSS provider fails, this step is skipped and the agent installation continues.

4. If the agent installation succeeds but the VSS provider installation fails, then the job status is marked as Warning. This doesn't impact crash-consistent recovery point generation.

   • To generate application-consistent recovery points, refer to our guidance to complete a manual installation of the Site Recovery VSS provider.
   • If you don't want to generate application-consistent recovery points, modify the replication policy to turn off application-consistent recovery points.

Mobility service agent version 9.22 and older

1. The agent is pushed to the source machine. Copying the agent to the source machine can fail due to multiple environmental errors. Refer to our guidance to troubleshoot push installation failures.

2. After the agent is successfully copied to the server, a prerequisite check is performed on the server.

   • If all prerequisites are met, the installation begins.
   • The installation fails if one or more of the prerequisites aren't met.

3. As part of the agent installation, the Volume Shadow Copy Service (VSS) provider for Azure Site Recovery is installed. The VSS provider is used to generate application-consistent recovery points.

   • If the VSS provider installation fails, the agent installation fails. To avoid failure of the agent installation, use version 9.23 or higher to generate crash-consistent recovery points and do a manual install of the VSS provider.

Mobility service agent version 9.55 and later

1. The modernized architecture of mobility agent is set as default for the version 9.55 and above. Follow the instructions here to install the agent.
2. To install the modernized architecture of mobility agent on versions 9.54 and above, follow the instructions here.

Install the Mobility service using UI (Modernized)

Prerequisites

Locate the installer files for the server’s operating system using the following steps:

• On the appliance, go to the folder E:\Software\Agents.
• Copy the installer corresponding to the source machine’s operating system and place it on your source machine in a local folder, such as C:\Program Files (x86)\Azure Site Recovery.

Use the following steps to install the mobility service:

1. Copy the installation file to the location C:\Program Files (x86)\Azure Site Recovery, and run it. This launches the installer UI:

   

2. Provide the install location in the UI. This should be C:\Program Files (x86)\Azure Site Recovery.

3. Click Install. This starts the installation of Mobility Service. Wait till the installation has been completed.

   

4. Once the installation is done, you will need to register the source machine with the appliance of your choice. To do so, copy the string present in the field Machine Details.

   This field includes information, which is unique to the source machine. This information is required to generate the Mobility Service configuration file. Learn more about credential less discovery.

   

5. Generate the configuration file using the unique source machine identifier. Once done, provide the path of Mobility Service configuration file in the Unified Agent configurator.

6. Click Register.

   This will successfully register your source machine with your appliance.

Install the Mobility service using command prompt (Modernized)

Windows machine

1. Open command prompt and navigate to the folder where the installer file has been placed.

   cd C:\Program Files (x86)\Azure Site Recovery
   

2. Run the following command to extract the installer file:

       Microsoft-ASR_UA*Windows*release.exe /q /x:"C:\Program Files (x86)\Azure Site Recovery"
   

3. To proceed with the installation, run the following command:

   
    UnifiedAgentInstaller.exe /Platform vmware /Silent /Role MS /CSType CSPrime /InstallLocation "C:\Program Files (x86)\Azure Site Recovery"
   

   Once the installation is complete, copy the string that is generated alongside the parameter Agent Config Input. This string is required to generate the Mobility Service configuration file.

   

4. After successfully installing, register the source machine with the above appliance using the following command:

   "C:\Program Files (x86)\Azure Site Recovery\agent\UnifiedAgentConfigurator.exe" /SourceConfigFilePath "config.json"  /CSType CSPrime
   

Installation settings

Setting	Details
Syntax	.\UnifiedAgentInstaller.exe /Platform vmware /Role MS /CSType CSPrime /InstallLocation <Install Location>
/Role	Mandatory installation parameter. Specifies whether the Mobility service (MS) are installed.
/InstallLocation	Optional. Specifies the Mobility service installation location (any folder).
/Platform	Mandatory. Specifies the platform on which the Mobility service is installed: VMware for VMware VMs/physical servers. Azure for Azure VMs. If you're treating Azure VMs as physical machines, specify VMware.
/Silent	Optional. Specifies whether to run the installer in silent mode.
/CSType	Optional. Used to define modernized or classic architecture. By default for all agents on or above the version 9.55, modernized architecture would be launched. (CSPrime or CSLegacy)

Registration settings

Setting	Details
Syntax	"<InstallLocation>\UnifiedAgentConfigurator.exe" /SourceConfigFilePath "config.json" /CSType CSPrime /CredentialLessDiscovery true
/SourceConfigFilePath	Mandatory. Full file path of the Mobility Service configuration file. Use any valid folder.
/CSType	Optional. Used to define modernized or legacy architecture. By default for all agents on or above the version 9.55, modernized architecture would be launched. (CSPrime or CSLegacy).
/CredentialLessDiscovery	Optional. Specifies whether credential-less discovery are performed or not.

Linux machine

1. From a terminal session, copy the installer to a local folder such as /tmp on the server that you want to protect. Then run the below command:

       cd /tmp ;
       tar -xvf Microsoft-ASR_UA_version_LinuxVersion_GA_date_release.tar.gz
   

2. To install, use the below command:

       sudo  ./install -q -r MS -v VmWare -c CSPrime
   

   Once the installation is complete, copy the string that is generated alongside the parameter Agent Config Input. This string is required to generate the Mobility Service configuration file.

3. After successfully installing, register the source machine with the above appliance using the following command:

        <InstallLocation>/Vx/bin/UnifiedAgentConfigurator.sh -S config.json -q -c CSPrime
   

Installation settings

Setting	Details
Syntax	./install -q -r MS -v VmWare -c CSPrime
-r	Mandatory. Installation parameter. Specifies whether the Mobility service (MS) should be installed.
-d	Optional. Specifies the Mobility service installation location: /usr/local/ASR.
-v	Mandatory. Specifies the platform on which Mobility service is installed. VMware for VMware VMs/physical servers. Azure for Azure VMs.
-q	Optional. Specifies whether to run the installer in silent mode.
-c	Optional. Used to define modernized or legacy architecture. By default for all agents on or above the version 9.55, modernized architecture would be launched. (CSPrime or CSLegacy).

Registration settings

Setting	Details
Syntax	<InstallLocation>/Vx/bin/UnifiedAgentConfigurator.sh -S config.json -q -D true -c CSPrime
-S	Mandatory. Full file path of the Mobility Service configuration file. Use any valid folder.
-c	Optional. Used to define modernized and legacy architecture. By default for all agents on or above the version 9.55, modernized architecture would be launched. (CSPrime or CSLegacy).
-q	Optional. Specifies whether to run the installer in silent mode.
-D	Optional. Specifies whether credential-less discovery are performed or not.

Credential-less discovery in modernized architecture

When providing both the machine credentials and the vCenter server or vSphere ESXi host credentials is not possible, then you should opt for credential-less discovery. When performing credential-less discovery, mobility service is installed manually on the source machine and during the installation, the check box for credential-less discovery should be set to true, so that when replication is enabled, no credentials are required.

Generate Mobility Service configuration file

Use the following steps to generate mobility service configuration file:

1. Navigate to the appliance with which you want to register your source machine. Open the Azure Appliance Configuration Manager and navigate to the section Mobility service configuration details.

2. Paste the machine details string that you've copied from the Mobility Service and paste it in the input field here. In case you're re-registering the Mobility service, use the following commands to get the machine details string:

   1. Linux : cd /usr/local/ASR/Vx/bin/ ./AzureRcmCli --getagentconfiginput
   2. Windows : cd "C:\Program Files (x86)\Azure Site Recovery\agent" ./AzureRcmCli.exe --getagentconfiginput

3. Select Download configuration file.

This downloads the Mobility Service configuration file. Copy the downloaded file to a local folder in your source machine. You can place it in the same folder as the Mobility Service installer.

See information about upgrading the mobility services.

Install the Mobility service using UI (Classic)

Prerequisites

• Ensure that all server configurations meet the criteria in the Support matrix for disaster recovery of VMware VMs and physical servers to Azure.
• Locate the installer for the server's operating system.
• Copy the installer corresponding to the source machine’s operating system and place it on your source machine in a local folder, such as C:\Program Files (x86)\Azure Site Recovery.

1. Open command prompt and navigate to the folder where the installer file has been placed. Extract the installer:

    Microsoft-ASR_UA*Windows*release.exe /q /x:'C:\Program Files (x86)\Azure Site Recovery'
   

2. Run the below command to launch the installation wizard for the agent.

    UnifiedAgentInstaller.exe /CSType CSLegacy
   

3. In Installation Option, select Install mobility service.

4. Choose the installation location and select Install.

   

5. Monitor the installation in Installation Progress. After the installation is finished, select Proceed to Configuration to register the service with the configuration server.

   

6. In Configuration Server Details, specify the IP address and passphrase that you configured. To generate the passphrase, follow the steps mentioned here.

   

7. Select Register to finish the registration.

   

Install the Mobility service using command prompt (Classic)

Prerequisites

• Ensure that all server configurations meet the criteria in the Support matrix for disaster recovery of VMware VMs and physical servers to Azure.
• Locate the installer for the server's operating system.

Windows machine

• From a command prompt, run the following commands to copy the installer to a local folder, such as C:\Temp, on the server that you want to protect. Replace the installer's file name with the actual file name.

  cd C:\Temp
  ren Microsoft-ASR_UA*Windows*release.exe MobilityServiceInstaller.exe
  MobilityServiceInstaller.exe /q /x:C:\Temp\Extracted
  cd C:\Temp\Extracted
  

• Run this command to install the agent.

  UnifiedAgent.exe /Role "MS" /InstallLocation "C:\Program Files (x86)\21Vianet Azure Site Recovery" /Platform "VmWare" /Silent  /CSType CSLegacy
  

• Run these commands to register the agent with the configuration server.

  cd C:\Program Files (x86)\21Vianet Azure Site Recovery\agent
  UnifiedAgentConfigurator.exe  /CSEndPoint <CSIP> /PassphraseFilePath <PassphraseFilePath>
  

Installation settings

Setting	Details
Syntax	UnifiedAgent.exe /Role \<MS/MT> /InstallLocation \<Install Location> /Platform "VmWare" /Silent /CSType CSLegacy
Setup logs	%ProgramData%\ASRSetupLogs\ASRUnifiedAgentInstaller.log
/Role	Mandatory installation parameter. Specifies whether the mobility service (MS) or master target (MT) should be installed.
/InstallLocation	Optional parameter. Specifies the Mobility service installation location (any folder).
/Platform	Mandatory. Specifies the platform on which the Mobility service is installed: VMware for VMware VMs/physical servers. Azure for Azure VMs. If you're treating Azure VMs as physical machines, specify VMware.
/Silent	Optional. Specifies whether to run the installer in silent mode.
/CSType	Required. Used to define modernized or classic architecture. By default, modernized architecture would be launched. (CSPrime or CSLegacy)

Registration settings

Setting	Details
Syntax	UnifiedAgentConfigurator.exe /CSEndPoint \<CSIP> /PassphraseFilePath \<PassphraseFilePath>
Agent configuration logs	%ProgramData%\ASRSetupLogs\ASRUnifiedAgentConfigurator.log
/CSEndPoint	Mandatory parameter. <CSIP> specifies the configuration server's IP address. Use any valid IP address.
/PassphraseFilePath	Mandatory. Location of the passphrase. Use any valid UNC or local file path.

Linux machine

1. From a terminal session, copy the installer to a local folder such as /tmp on the server that you want to protect. Replace the installer's file name with your Linux distribution's actual file name, then run the commands.

   cd /tmp ;
   tar -xvf Microsoft-ASR_UA_version_LinuxVersion_GA_date_release.tar.gz
   

2. Install as follows (root account is not required, but root permissions are required):

   sudo ./install -r MS -v VmWare -d <Install Location> -q -c CSLegacy
   

3. After the installation is finished, the Mobility service must be registered to the configuration server. Run the following command to register the Mobility service with the configuration server.

   /usr/local/ASR/Vx/bin/UnifiedAgentConfigurator.sh -i <CSIP> -P /var/passphrase.txt -c CSLegacy
   

Installation settings

Setting	Details
Syntax	./install -r MS -v VmWare [-d <Install Location>] [-q] -c CSLegacy
-r	Mandatory installation parameter. Specifies whether the mobility service (MS) or master target (MT) should be installed.
-d	Optional parameter. Specifies the Mobility service installation location: /usr/local/ASR.
-v	Mandatory. Specifies the platform on which Mobility service is installed. VMware for VMware VMs/physical servers. Azure for Azure VMs.
-q	Optional. Specifies whether to run the installer in silent mode.
-c	Required. Used to define modernized or classic architecture. By default, modernized architecture would be launched. (CSPrime or CSLegacy)

Registration settings

Setting	Details
Syntax	cd /usr/local/ASR/Vx/bin UnifiedAgentConfigurator.sh -i \<CSIP> -P \<PassphraseFilePath> -c CSLegacy
-i	Mandatory parameter. <CSIP> specifies the configuration server's IP address. Use any valid IP address.
-P	Mandatory. Full file path of the file in which the passphrase is saved. Learn more.
-c	Required. Used to define modernized or classic architecture. By default, modernized architecture would be launched.(CSPrime or CSLegacy)

Azure Virtual Machine agent

• Windows VMs: From version 9.7.0.0 of the Mobility service, the Azure VM agent is installed by the Mobility service installer. This ensures that when the machine fails over to Azure, the Azure VM meets the agent installation prerequisite for using any VM extension.
• Linux VMs: The WALinuxAgent is automatically installed on the Azure VM after failover.

Locate installer files

On the configuration server, go to the folder %ProgramData%\ASR\home\svsystems\pushinstallsvc\repository. Check which installer you need based on the operating system. The following table summarizes the installer files for each VMware VM and physical server operating system. Before you begin, you can review the supported operating systems.

Installer file	Operating system (64-bit only)
Microsoft-ASR_UA_version_Windows_GA_date_release.exe	Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 SP1 Windows Server 2019 Windows Server 2022
To be downloaded and placed in this folder manually	Red Hat Enterprise Linux (RHEL) 5 CentOS 5
Microsoft-ASR_UA_version_RHEL6-64_GA_date_release.tar.gz	Red Hat Enterprise Linux (RHEL) 6 CentOS 6
Microsoft-ASR_UA_version_RHEL7-64_GA_date_release.tar.gz	Red Hat Enterprise Linux (RHEL) 7 CentOS 7
Microsoft-ASR_UA_version_RHEL8-64_GA_date_release.tar.gz	Red Hat Enterprise Linux (RHEL) 8 CentOS 8
Microsoft-ASR_UA_version_SLES12-64_GA_date_release.tar.gz	SUSE Linux Enterprise Server 12 SP1 Includes SP2 and SP3.
To be downloaded and placed in this folder manually	SUSE Linux Enterprise Server 11 SP3
To be downloaded and placed in this folder manually	SUSE Linux Enterprise Server 11 SP4
Microsoft-ASR_UA_version_SLES15-64_GA_date_release.tar.gz	SUSE Linux Enterprise Server 15
Microsoft-ASR_UA_version_OL6-64_GA_date_release.tar.gz	Oracle Enterprise Linux 6.4 Oracle Enterprise Linux 6.5
Microsoft-ASR_UA_version_OL7-64_GA_date_release.tar.gz	Oracle Enterprise Linux 7
Microsoft-ASR_UA_version_OL8-64_GA_date_release.tar.gz	Oracle Enterprise Linux 8
To be downloaded and placed in this folder manually	Ubuntu Linux 14.04
Microsoft-ASR_UA_version_UBUNTU-16.04-64_GA_date_release.tar.gz	Ubuntu Linux 16.04 LTS server
Microsoft-ASR_UA_version_UBUNTU-18.04-64_GA_date_release.tar.gz	Ubuntu Linux 18.04 LTS server
Microsoft-ASR_UA_version_UBUNTU-20.04-64_GA_date_release.tar.gz	Ubuntu Linux 20.04 LTS server
To be downloaded and placed in this folder manually	Debian 7
Microsoft-ASR_UA_version_DEBIAN8-64_GA_date_release.tar.gz	Debian 8
Microsoft-ASR_UA_version_DEBIAN9-64_GA_date_release.tar.gz	Debian 9

Download latest mobility agent installer for SUSE 11 SP3, SUSE 11 SP4, Debian 8, Oracle Linux 6 and Ubuntu 14.04 server

SUSE 11 SP3 or SUSE 11 SP4 server

As a prerequisite to update or protect SUSE Linux Enterprise Server 11 SP3 or SUSE 11 SP4 machines from 9.36 version onwards:

1. Ensure latest mobility agent installer is downloaded from Azure Download Center and placed in push installer repository on configuration server and all scale out process servers
2. Download the latest SUSE Linux Enterprise Server 11 SP3 or SUSE 11 SP4 agent installer.
3. Navigate to Configuration server, copy the SUSE Linux Enterprise Server 11 SP3 or SUSE 11 SP4 agent installer on the path - INSTALL_DIR\home\svsystems\pushinstallsvc\repository
4. After copying the latest installer, restart InMage PushInstall service.
5. Now, navigate to associated scale-out process servers, repeat step 3 and step 4.
6. For example, if install path is C:\Program Files (x86)\21Vianet Azure Site Recovery, then the above mentioned directories are
   1. C:\Program Files (x86)\21Vianet Azure Site Recovery\home\svsystems\pushinstallsvc\repository

RHEL 5 Or CentOS 5 server

As a prerequisite to update or protect RHEL 5 machines from 9.36 version onwards:

1. Ensure latest mobility agent installer is downloaded from Azure Download Center and placed in push installer repository on configuration server and all scale out process servers
2. Download the latest RHEL 5 or CentOS 5 agent installer.
3. Navigate to Configuration server, copy the RHEL 5 or CentOS 5 agent installer on the path - INSTALL_DIR\home\svsystems\pushinstallsvc\repository
4. After copying the latest installer, restart InMage PushInstall service.
5. Now, navigate to associated scale-out process servers, repeat step 3 and step 4.
6. For example, if install path is C:\Program Files (x86)\21Vianet Azure Site Recovery, then the above mentioned directories will be
   1. C:\Program Files (x86)\21Vianet Azure Site Recovery\home\svsystems\pushinstallsvc\repository

Debian 7 or Debian 8 server

As a prerequisite to update or protect Debian 7 or Debian 8 machines from 9.36 version onwards:

1. Ensure latest mobility agent installer is downloaded from Azure Download Center and placed in push installer repository on configuration server and all scale out process servers
2. Download the latest Debian 7 or Debian 8 agent installer.
3. Navigate to Configuration server, copy the Debian 7 or Debian 8 agent installer on the path - INSTALL_DIR\home\svsystems\pushinstallsvc\repository
4. After copying the latest installer, restart InMage PushInstall service.
5. Now, navigate to associated scale-out process servers, repeat step 3 and step 4.
6. For example, if install path is C:\Program Files (x86)\21Vianet Azure Site Recovery, then the above mentioned directories will be
   1. C:\Program Files (x86)\21Vianet Azure Site Recovery\home\svsystems\pushinstallsvc\repository

Ubuntu 14.04 server

As a prerequisite to update or protect Ubuntu 14.04 machines from 9.42 version onwards:

1. Ensure latest mobility agent installer is downloaded from Microsoft Download Center and placed in push installer repository on configuration server and all scale-out process servers
2. Download the latest Ubuntu 14.04 agent installer.
3. Navigate to Configuration server, copy the Ubuntu 14.04 agent installer on the path - INSTALL_DIR\home\svsystems\pushinstallsvc\repository
4. After copying the latest installer, restart InMage PushInstall service.
5. Now, navigate to associated scale-out process servers, repeat step 3 and step 4.
6. For example, if install path is C:\Program Files (x86)\Azure Site Recovery, then the above mentioned directories are
   1. C:\Program Files (x86)\Azure Site Recovery\home\svsystems\pushinstallsvc\repository

Next steps