Find help and get support for Microsoft Entra ID

Microsoft documentation and learning content provide quality support and troubleshooting information, but if you have a problem not covered in our content, there are several options to get help and support for Microsoft Entra ID.

This article provides the options to find support from the Microsoft community and how to submit a support request with Microsoft.

Start with our Microsoft community members who might have an answer to your question. These communities provide support, feedback, and general discussions on Microsoft products and services. Before creating a support request, check out the following resources for answers and information.

• Explore how-to information, quickstarts, and code samples for IT professionals and developers with our technical documentation at learn.microsoft.com.
• Post a question to Microsoft Q&A to get answers to your identity and access questions directly from Microsoft engineers, Most Valuable Professionals (MVPs), and other members of our expert community.
• Collaborate, share, and learn from other customers and IT Pro partners in the Microsoft Technical Community. Join the community to post questions and submit your ideas. Stay in the loop with announcements, blog posts, ask-me-anything (AMA) interactions with experts, and more.
• Be your own administrator and prototype apps and solutions on your fully pre-provisioned sandbox subscription with the Azure Developer Program.

Microsoft Q&A is Microsoft's recommended source for community support. From the Q&A home page, choose one of the following tabs:

• Questions: The main page for technical questions and answers at Microsoft.
• Tags: Use tags, which are keywords that categorize your question with other similar questions.
• Help: Get answers to frequently asked questions, troubleshoot common issues, and discover features related to Microsoft Q&A.

To ask a question, choose the Ask a question button at the top right of any Q&A page. You can also get your questions answered faster by using AI Assist.

When asking a question, we recommend you follow these best practices:

• View the Questions and Tags pages first to search for product and service-related keywords, as you might find a previously posted solution. Use the filter to narrow the search results.
• Submit your questions in the language of the Q&A site you are on. This helps ensure that our community of experts can provide accurate and helpful answers to your question.
• Use tags when posting a question. You can select up to five tags to describe your question. Choose tags that relate most closely to your scenario to increase discoverability of your question among the community experts on Q&A.
• Include all the details of your issue in the Question details field. Start by asking one question in the body to ensure the highest quality answers. Next, include the following details in your request:
  • A summary of what you are attempting to accomplish
  • Any steps that you already took
  • Any relevant error messages
  • Unique aspects of your scenario or configuration
  • Any other pertinent information

For more information, see Tips for writing quality questions.

The Microsoft Entra admin center and Azure portal have built-in tools to help troubleshoot common problems. There are diagnostic tools for single-sign on, devices, and sign-ins. There's also guidance provided for many common problems.

Search for or select Diagnose and solve problems from the navigation menu.

Some of the diagnostic tools require specific roles to use the tool. For example, you need to be at least a Billing administrator to use the sign-in diagnostic tool. Contact your local administrator for assistance or to get the necessary permissions.

If you're unable to find answers by using the previously mentioned resources, you can open an online support request.

Online support requests can be created from several places in the admin center:

• From the Diagnose and solve problems page:

  

• From the left-hand navigation menu:

  

• Open a support request for only a single problem
  • We try to connect you to the support engineers who are subject matter experts for your problem.
  • Microsoft Entra engineering teams prioritize their work based on incidents that are generated from support, so you're often contributing to service improvements.
• Be as descriptive and specific as possible.
  • Self-help solutions might be presented to you based on the information you provide, which might help you resolve the issue without creating a support request.
  • The more details you provide, the faster we can help you.
• Diagnostic information might be collected as a part of the support request.
  • Selecting Yes allows support to gather advanced diagnostic information from the subscriptions associated with your request.
  • If you prefer not to share this information, select No. For more information about the types of files we might collect, see Advanced diagnostic information logs.
• Support is available online and by phone for Microsoft paid and trial subscriptions
  • Support is provided for global technical, presales, billing, and subscription issues.
  • Phone support and online billing support are available in additional languages.
• Explore the support options and choose the plan that best fits your scenario.
• Microsoft customers can create and manage support requests in the Azure portal and the Microsoft Entra admin center.

If you already have an Azure Support plan, open a support request here.

If you're not an Azure customer, you can open a support request with Microsoft Support for business.

Support for Microsoft Entra ID in the Microsoft 365 admin center is offered for administrators through the admin center. Review the support for Microsoft 365 for business article.

Things can change quickly. The following resources provide updates and information on the latest releases.

• What's new in Microsoft Entra ID: Get to know what's new in Microsoft Entra ID including the latest release notes, known issues, bug fixes, deprecated functionality, and upcoming changes.
• Microsoft Entra identity blog: Get news and information about Microsoft Entra ID.
• Azure updates: Learn about important product updates, roadmap, and announcements.

• Post a question to Microsoft Q&A
• Join the Microsoft Technical Community
• Learn about the diagnostic data Azure identity support can access